I cannot open Microsoft Store, before it said Code:Code: 0x80131500, now it says Code: 0x00000191

Question

I cannot open Microsoft Store, before it said Code:Code: 0x80131500, now it says Code: 0x00000191

Andrea Calderón 20

I'm setting up my new Lenovo IdeaPad 5, but when I try to log in with my student account, the Microsoft Store blocks me.

Three days ago (31st of March) I opened my new computer and started setting it up, but when I tried to log in with my student account, the Microsoft Store blocked me saying "Try that again. Page could not be loaded. Please try again later. Code: 0x80131500. CV: BcugjMz/ckeNplO4" image.png. So, the next day (1st of April) I tried again but the same thing happened.

Today (3rd of April) I try to open the Microsoft Store again but now the block wall says "Try that again. Something happened on our end. Waiting a bit might help. Code: 0x00000191. CV: ASI/YgpvNkGshe8v", but when I refresh it an hour later, is the same thing.

The CoPilot chat told me it could be a problem with my institution settings, so I tried logging into Microsoft Store with my personal account, but it said the same thing.

I am connected to a secure WiFi network and other things like Microsoft Edge work just fine and I am able to log in without any trouble. I already tried turning the computer on and off, but nothing changed. I don't know what to do, please help me.

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Answer 1

Clary-N 10,415 Microsoft External Staff Moderator

Hi Andrea Calderón,

The error codes shown (0x80131500, followed later by 0x00000191) generally indicate that Microsoft Store is having difficulty communicating with its backend services. This is most often related to local Windows configuration, Microsoft Store app data or network and security settings.

Since the same behavior occurs when signing in with both your student and personal accounts, this further suggests the issue is device‑ or connection‑level rather than an account restriction.

I can see that Q&A Assist has already provided the initial recommended steps. Please make sure to try those first, as they address the most common causes, such as Microsoft Store cache, Windows updates, time and region settings and TLS security configuration.

If the issue persists after completing those steps, you can try the additional actions below, which focus on deeper network and system‑level factors:

1. Check proxy or network filtering

-Go to Settings > Network & Internet > Proxy

-Make sure Use a proxy server is turned off

-If you are connected to a school or secured network, try temporarily connecting to a different network (for example, a mobile hotspot) to check whether Microsoft Store opens

2. Change DNS settings

Some DNS configurations can interfere with Microsoft Store connectivity. As a temporary step to rule this out, you can try switching to a public DNS provider.

-Open Network Connections, right‑click your active network, and select Properties.

-Select Internet Protocol Version 4 (TCP/IPv4), then click Properties.

-Choose Use the following DNS server addresses, and enter one of the options below:

+Option 1 – Cloudflare DNS

Preferred DNS server: 1.1.1.1
Alternate DNS server: 1.0.0.1

+Option 2 – Google Public DNS

Preferred DNS server: 8.8.8.8
Alternate DNS server: 8.8.4.4

-Click OK, restart the device, and try opening Microsoft Store again.

*Note: This change is intended for testing purposes only. You can switch the DNS settings back to automatic afterward if needed.

3. Repair or reset the Microsoft Store app

-Go to Settings > System> System components and search for Microsoft Store

-Click on three dots icon then select Advanced options

-Try Repair first and if needed, select Reset

-Restart the device afterward

4. Verify required Windows services

-Press Windows + R, type services.msc

-Confirm the following services are running and set to Automatic:

Background Intelligent Transfer Service
Windows Update
Microsoft Store Install Service
Windows License Manager Service

As an additional check, please confirm that the device is fully up to date in Settings > Windows Update, including any optional or out‑of‑band updates, and let me know if any recent updates were installed around the time the issue started.

Once you’ve tried these steps, feel free to share the outcome and we can take it from there.

If you have additional questions about this answer, please click "Comment".

Note: If you want to receive email notifications about this thread, follow the steps in our documentation to enable email notifications.

Andrea Calderón 20 Reputation points

2026-04-06T03:50:18.01+00:00

Hi @Clary-N , thanks for your response.

After my first comment, I followed all the steps in this Microsoft article: https://support.microsoft.com/en-us/account-billing/microsoft-store-doesn-t-open-126a875d-8b72-def1-0af6-d325276a058b

I checked for Windows updates, reset the Microsoft Store cache (wsreset), verified time and region settings, and attempted to reinstall the Microsoft Store app. None of these resolved the issue.

After these attempts, the Store stopped showing the previous “Try again” error window. Instead, first it only opened a blank window with the Microsoft Store logo, without allowing any interaction, and afterwards it stopped opening the app entirely.

After receiving your message, I tested a different network, but the Store still did not open. I then tried changing the DNS settings as you suggested. After restarting the computer, the Microsoft Store window does now open again. However, I am still stuck on the same blank screen with the logo, and the app does not load or respond.

Given that the Store now opens but freezes at startup, would you recommend proceeding with steps 3 and 4 (repair/reset and service checks), or is there a better alternative for this specific situation (for example, a user‑profile‑level repair)?

I appreciate a lot your help! I’m just a bit tired and confused after trying many steps and want to make sure I move in the right direction.
Clary-N 10,415 Reputation points Microsoft External Staff Moderator

2026-04-07T09:35:53.06+00:00
Hi Andrea Calderón,

Thanks for the detailed update.

Since the Microsoft Store now opens but freezes on the logo, this usually points to a local app or user‑profile issue rather than a network problem. In this case, I’d recommend proceeding with steps 3 and 4 next:

First, try Repair, then Reset the Microsoft Store app.

Then make sure required services like Windows Update, BITS, and Microsoft Store Install Service are running.

If the Store still doesn’t load after that, testing with a new user profile would be a good next diagnostic step. If it works there, it would confirm the issue is profile‑specific.

Please let me know how the next steps go and I’ll be happy to help with what comes next.
Clary-N 10,415 Reputation points Microsoft External Staff Moderator

2026-04-08T09:12:36.86+00:00

Hi Andrea Calderón,

Have you had a chance to check my answer yet?

Please do keep me updated.
Andrea Calderón 20 Reputation points

2026-04-11T18:32:54.3433333+00:00

Hi, @Clary-N Sorry for not answering until now, I was away for a while and didn't have my computer with me to test this. Now that I'm back, I tried steps 3 and 4 like you suggested, but sadly it did not resolve the issue.I first opened the Advanced Options of the Microsoft Store on Settings, and selected Repair. After doing this, the computer itself removed the Microsoft Store icon from the taskbar. Searching for Microsoft Store in Start still showed the app as installed, but clicking Open did not launch anything.

I then returned to Advanced options and selected Reset. A progress bar appeared but remained at a very low percentage for over 10 minutes without progressing. Since there was no visible change, I closed the Settings window. Reopening Settings afterward showed no progress bar and no confirmation that the reset completed.

After restarting the computer, the Microsoft Store behavior remains unchanged: nothing happens when attempting to open it. Now the app is not even on the Task Bar anymore.

At this point, it appears that Repair/Reset did not resolve the issue. But Microsoft Copilot is really persistent for me to proceed with testing on a new Windows user profile to confirm and issue is profile‑specific, but I'm not really sure what that entails or how to do it. I'm actually a Windows/Microsoft newbie, so I feel pretty lost here.

Thank you so so much for your continued help, I appreciate a lot your professional guidance.
Andrea Calderón 20 Reputation points

2026-04-11T21:17:45.0733333+00:00

Hi, again!

I have great news. After what I commented here, I was doing some other work on my computer when I got the notification that Windows needed a new update. So I let it restart and do its thing, and when I opened it again, Microsoft Store magically opened like nothing was wrong, already singed in my personal account.

Thanks again for the help, I am sure something of what we did helped the computer sort it out. I guess this tech thing is kinda like that haha
Clary-N 10,415 Reputation points Microsoft External Staff Moderator

2026-04-14T00:18:30.3133333+00:00

Hi Andrea Calderón,
That’s great news! Glad to hear Microsoft Store is working normally again.

It’s possible the Windows update refreshed some system components, along with the earlier steps, which helped resolve the issue.

Thanks for the update, and feel free to reach out if anything else comes up.

Have a great day!

Answer 2

Follow these steps in order on the Lenovo IdeaPad 5 running Windows 11:

Reset the Microsoft Store cache
1. Press Windows logo key + R.
2. Type wsreset.exe and select OK.
3. A blank Command Prompt opens; after ~10 seconds it closes and Microsoft Store should reopen automatically.
Make sure Windows is fully updated
1. Select Start > Settings > Windows Update > Check for updates.
2. Install all available updates and restart the device if prompted.
Update Microsoft Store itself
1. After Windows Update completes, open Microsoft Store (if it opens).
2. Go to Library > Get updates and let it install any Store updates.
Check time, region, and language settings
1. Open Settings.
2. Confirm Time & language and Language/Region are correct for the current location.
Fix TLS (internet security) settings
1. Press Windows logo key + R.
2. Type inetcpl.cpl and select OK.
3. Go to the Advanced tab and scroll to the bottom.
4. In the Use TLS section:
  - Make sure Use TLS 1.0 and Use TLS 1.1 are unchecked.
  - Make sure Use TLS 1.2 and Use TLS 1.3 (or Use TLS 1.3 (experimental)) are checked.
5. Select OK and restart the PC.
If still not working on Windows 11 apps Work through the general Store/app repair steps for Windows 11:
1. Close and reopen Microsoft Store.
2. Confirm again that Windows is up to date.
3. Update Microsoft Store from Store > Library > Get updates.
4. If a specific Store app is failing, repair or reset it via Settings > Apps > Installed apps (see the repair/reset guidance in the referenced article).

If, after all of the above, Microsoft Store still shows 0x80131500 or 0x00000191 for both school and personal accounts on a fresh device, contact support from another browser session, as the issue may be account- or service-side rather than local to the PC.

References:

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I cannot open Microsoft Store, before it said Code:Code: 0x80131500, now it says Code: 0x00000191

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