track charge by card # not email

Question

I have charge 10.80 monthly. I do not know which email address it is attached to . I have tracked issues down by card number before but can't remember how to do that. Where can i track down a charge by only using my card number since i do not know which email account the charge is coming from?

Answer 1

Hello kristi c,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with unrecognized charge. I truly understand how you feel. Let me assist you further.

1. To identify the charge

• Sign in to your Microsoft account > Order history: https://account.microsoft.com/billing/orders
• Check Services & subscriptions: https://account.microsoft.com/services
• If you have multiple Microsoft accounts, repeat steps 1–2 for each account (Outlook, Hotmail, Live, Gmail‑based Microsoft accounts).
• If you use Microsoft Family, check if another member made a purchase.

2. For refunding, please contact support for the best assistance:

Once you’ve tried the steps above, you can also reach out directly to the Microsoft Support team. It may offer live chat and, depending on your subscription/region, an option to request a callback:

• Go to https://support.microsoft.com/home/contact
• Search for "Refund Microsoft 365 subscription" in the search box.    
• Click "Get Help", then scroll to the bottom and select "Contact Support”.
• When prompted to select Products & Services, select Billing> Subscriptions> Charged unexpectedly / Refund
• Look for and select "Chat with a support agent in your web browser". Once connect, explain your situation clearly.

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Please understand that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Still, I will do my best to assist you with everything I can.

To refund and check for refund eligible you can refer to this website, follow the steps instruction:

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

Answer 2

Tracking a Microsoft charge cannot be done directly by card number alone through Microsoft tools; it must be matched to a Microsoft account and its order/subscription history.

Use these steps to identify the account and charge:

1. Check Microsoft order history for each possible account
   • Go to the order history page: account.microsoft.com/billing.
   • Sign in with each Microsoft email address that might be used.
   • Select Payment & billing > Order history and refine by date range around when the $10.80 charge occurs.
   • Look for a matching amount with status Completed or Redeemed.
2. Use the “Investigate” option for unrecognized charges
   • When the correct account is found, go to the Manage your payments page of that Microsoft account dashboard.
   • Select Investigate next to the payment method/charge to see details and possible subscription causing the monthly $10.80.
3. Typical reasons for recurring monthly charges
   • A Microsoft subscription with recurring billing enabled (for example Microsoft 365).
   • Purchases or subscriptions made by a family member using that card.
   • In-app purchases or game-related subscriptions.
4. If the account cannot be found
   • If none of the Microsoft accounts show the charge in Order history, contact the bank or card issuer and dispute the transaction as unrecognized or potentially fraudulent. They can block further charges and may issue a new card.
   • If the subscription belongs to someone else and account access is not available, cancellation through Microsoft is generally not possible; the bank/card issuer is then the primary path to stop charges.

For any charge that is found and recognized in an account, use that account’s Services & subscriptions and Order history pages to manage, cancel, or request a refund according to eligibility.

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References:

• How to investigate a billing charge from Microsoft
• View your Microsoft Store order history
• What is a chargeback?
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help? - Microsoft Q&A