Microsoft sign in is not sending authentication codes to email or phone and has caused account to be disabled

Question

Setting up new PC and on setup login screen on 3/4/26 @ approx 17:30, trying to sign into account, it gave option to use email or phone. Tried both a couple of times and no email or text was sent with code. Tried using password and message displayed that tried to sign in to many times.

Spoke to Microsoft support who sent me a mail which worked. Is there a problem with the authentication service? Is there a way to get my account active so I can continue the build? The account is working fine on other computers I'm already signed in on.

Can someone assist please?

Answer 1

Hello,

Are you able to access your account security page from another signed in device?

Sign in on a working device, go to your account Security page, then open Advanced security options and check that your email and phone are correct under Security info, then select Add sign in method to re add or update them and remove any outdated ones, after that choose Change password and save it, then wait about 15 minutes before trying again on the new PC, and if the account shows as locked select the option to unlock it during sign in or use the account recovery form, these steps refresh your verification methods and clear the temporary block so codes can be sent again.