How to change hotmail opening window back to original setup

Question

My hotmail account settings changed and I can no longer search for sent, junk deleted email. how can I get my original screen settings back?

Answer 1

Welcome E John,

I understand how frustrating it can be when your Outlook (Hotmail) web interface layout changed and you are no longer able to search emails within Sent Items, Junk Email, or Deleted Items the way you used to. 

To speed up the resolution, please confirm the following:  

• Are you accessing your Hotmail account through Outlook on the web using a browser (for example, Chrome, Edge, or Safari), or through the Outlook desktop app?  
• Do you see the New Outlook toggle or mention at the top of the page when you sign in? 

I look forward to your reply so we can continue working together to address the issue.   

Answer 2

Hi! Sorry to hear you’re having trouble with this situation. Could you please share a bit more information about what’s happening? If possible, please also include a screenshot of the issue. Does this happen while using the Edge browser? Also, have you tried opening the email in an InPrivate window to see if the same thing happens there?