Request for Correction – [Moderator note: PII removed] Founder Attribution

Question

Hello, I’m reaching out regarding your MSN article on [Moderator note: PII removed]. There is a significant factual inaccuracy that needs to be corrected.

Here is the Link to the article: [Moderator note: PII removed]

This section needs to be retracted, "[Moderator note: PII removed]"

I am [Moderator note: PII removed], the only founder of [Moderator note: PII removed]. I created the concept and started the company in [Moderator note: PII removed], nearly a decade before I met [Moderator note: PII removed]. By the time I was introduced to him in, the business was already well-established, with multiple locations, a factory, trademarks, patented designs, and strong year-over-year growth.

The statement identifying [Moderator note: PII removed] as the founder of [Moderator note: PII removed] is incorrect and misrepresents the history of the brand. I respectfully request that MSN issue a correction or retraction to reflect accurate information, in alignment with your editorial standards regarding misinformation.

I’ve also noted that this founder claim has since been removed from related online sources, which further supports the need for an update.

I would appreciate your guidance on the process to have this corrected as soon as possible. Thank you for your attention to this matter.

Sincerely, [Moderator note: PII removed]

Founder, [Moderator note: PII removed]

[Moderator note: PII removed]

Answer 1

Hi Shari Fitzpatrick,

I understand your concern, and you’re absolutely right to want the record corrected when there’s a factual inaccuracy, especially on something as important as founder attribution.

However, please note that our forum is a public platform. For privacy and safety reasons, we will modify your post to hide all name, email address, business attribution and so on. For future posts, please make sure to remove any personal information or organizational details to protect your privacy.

Sequentially, moderators, contributors, including external Microsoft staff, also cannot edit, retract, or request changes to MSN editorial content. Corrections to MSN articles are handled only through MSN’s official feedback/editorial process, which is already provided by the Q&A Assist below.

Thank you for understanding, and again, please be mindful to avoid sharing personal information in public forum posts going forward.

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Answer 2

To request a factual correction to an MSN article, use the MSN feedback tool directly on the article page:

1. Open the MSN article in a browser.
2. At the lower right corner of the screen, select the feedback tool.
3. In the feedback form, clearly explain the inaccuracy, including:
   • The incorrect sentence or passage (quote it exactly).
   • The correct information (for example, who actually founded Shari’s Berries and when).
   • The article headline and URL.
4. Submit the feedback.

All feedback is read by the MSN content team, and they use it to correct factual or other significant errors. Email addresses are not recorded via this tool, so there will be no direct reply, but corrections may be made on the article if they validate the issue.

If the issue relates to broader editorial accuracy or bias, the same feedback mechanism is the supported channel for raising concerns.

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References:

• MSN feedback frequently asked questions