I changed my hotmail password. Now my iPod won't accept it.

Question

I changed my hotmail password on a laptop and then updated it on iPhone. All works. My iPad prompted me to re-sign in but will not accept my password. I deleted the account, shut off the iPad and then tried to reinstall it. It still will not accept my password, so I cannnot get email on my iPad. My iPad was purchased new last summer (2025).

Can you help me?

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

To confirm, is the issue specifically with the Outlook app on your iPad, correct?

From where did you remove your account (Outlook app, Mail app, or device settings)?

Please try the following steps:

1. Open your iPad’s Settings.
2. Go to Apps.
3. Select the Mail app, then tap Mail accounts.
4. Select your Outlook account and tap Delete Account.
5. After it’s removed, go back to Settings > Mail > Accounts and tap Add Account.
6. Add your Outlook email address and enter your new password when prompted.
7. Next, uninstall the Outlook app from your iPad. (Restart your device)
8. Go to the App Store, download Outlook again, and reinstall it.
9. Open Outlook and try signing in with your updated password.

Let me know if you still can’t sign in to your Hotmail account.

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Answer 2

Because the password was changed on the Hotmail/Outlook.com account, the iPad must successfully re‑authenticate against the Microsoft account service. When a device keeps rejecting the correct password after a change, the usual fixes are:

1. Confirm the new password in a browser on the iPad
   • On the iPad, open Safari (or another browser).
   • Go to Outlook.com and sign in with the Hotmail address and the new password.
   • If sign‑in fails here, the password or account is still not correct; reset it again using the official Microsoft password reset page for Outlook.com/Hotmail: https://account.live.com/password/reset.
   • If sign‑in works in the browser, the account and password are valid and the issue is specific to the mail/app configuration.
2. Make sure the account is fully updated after the password change
   • When the password is changed for an Outlook.com/Hotmail account, Outlook/mobile apps should detect the change and prompt for the latest password.
   • If the app does not sync after entering the new password, remove the account from the app and add it again.
3. Remove and re‑add the account on the iPad using Outlook for iOS
   • Install or open Outlook for iOS on the iPad.
   • Go to Settings > Accounts > remove the Hotmail/Outlook.com account if it is present.
   • Still in Outlook for iOS, go to Settings > Accounts > Add Account > Email Account.
   • Enter the Hotmail address and tap Add Account.
   • When prompted, enter the same password that worked in the browser.
   • Complete any additional security prompts (2‑step verification, codes, etc.).
4. If the account is added as IMAP/POP instead of Outlook.com
   • Outlook.com/Hotmail accounts work best when added as an Outlook.com/Microsoft account, not as generic IMAP/POP.
   • If the iPad mail app is using IMAP/POP and continues to fail, remove that profile and add the account again using the Outlook.com option (or use the Outlook for iOS app and add it as Outlook.com).
5. If sign‑in still fails only on the iPad
   • Verify there is no typo or auto‑fill issue by typing the password manually.
   • Ensure the iPad has a working internet connection.
   • If the account uses two‑step verification, make sure the correct second factor (text, email, or authenticator) is completed on the iPad when prompted.
   • If the problem persists only on this device after confirming the password works in a browser, contact Microsoft account support from another device and explain that sign‑in works elsewhere but not on this iPad.

These steps align with how Outlook/Outlook.com handles password changes: passwords must be changed on the provider’s website, then each device/app must re‑authenticate with the new password; if that fails, removing and re‑adding the account is the supported fix.

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References:

• Outlook for iOS and Android FAQ
• Set up the Outlook app for iOS
• Updating your email account password.
• Can't sign in to the Outlook mobile app