I got my microsoft account hacked, and my email was removed and i dont know how to recover it i tried everything but it doesnt work i have the email that the hacker change it to, i have the proof that they changed and removed my phone number and email.

Question

My account was hacked and i can show the proof on my gmail gow the hacker changed and removed my email adress from it and removed my phone numer too i got a mesaage at 23:19 that they removed my phone number from the email adress.

Answer 1

I wish I had better news, but when a Microsoft account is hacked, if the hackers change the associated Email, then that account is usually no longer recoverable, this forum is just a user to user account and no-one here has any account access, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Answer 2

Follow these steps immediately to try to recover the hacked Microsoft account and secure devices:

1. Use the official hacked-account recovery guide
   • Go to the Microsoft troubleshooter for hacked or compromised accounts and follow the flow:
     • It will ask for the account email/phone/Skype and guide through self-help or offer contact options.
   • Reference: "How to recover a hacked or compromised Microsoft account".
2. Scan the PC for malware before changing any passwords
   • On Windows 10/11, use Windows Defender:
     1. Select Start.
     2. Type Windows Defender in Search or select Windows Defender.
     3. Follow the on-screen instructions and run a full scan.
   • Ensure any antivirus app is updated and configured for regular automatic scans.
3. Try to reset or recover the Microsoft account
   • If the password can still be changed, sign in and immediately change your password to a strong one.
   • If sign-in is no longer possible, use the official recovery options:
     • Start with Recover your account at the password reset page:
       • Enter the hacked email/phone/Skype.
       • Choose where to receive a security code (if any valid security info remains).
       • Enter the code and set a new password.
     • If the normal reset path fails because the hacker removed phone/email, use the Sign-in Helper tool:
       • It will check available verification options and, if needed, direct to the account recovery form.
4. Fill out the Microsoft account recovery form (if prompted)
   • Before filling it out:
     • Ensure access to a working alternate email (can be a friend’s or a new Outlook.com address). This is where Microsoft will send updates.
   • In the form:
     • Provide the hacked account address.
     • Provide the working alternate email.
     • Add as many accurate details as possible (old passwords, services used, approximate creation date, billing details if applicable, etc.).
   • Microsoft reviews and responds within about 24 hours. If denied, the form can be resubmitted (for example from a familiar device and network) with improved details.
5. If sign-in is restored, secure the account
   • After regaining access:
     1. Run a malware scan again if needed.
     2. Change the password to a strong, unique one.
     3. Review and fix account settings that may have been altered:
        • Check connected accounts.
        • Check forwarding rules.
        • Check automatic replies.
     4. Update security info (phone, alternate email) and enable two-step verification if not already enabled.
6. If recovery keeps failing
   • If the hacker has fully replaced the security info and the recovery form is repeatedly unsuccessful, there may be no remaining method to recover the account. In such cases, support and forums indicate that even Microsoft Support cannot override the automated security process.

For now, focus on:

• Running a full malware scan on all devices used with the account.
• Using the hacked-account guide and Sign-in Helper.
• Completing the account recovery form with maximum detail and from a familiar device/location.

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References:

• How to recover a hacked or compromised Microsoft account
• Help with the Microsoft account recovery form
• My username and password have stopped working
• Common problems with two-step verification for a work or school account
• My account got hacked - Microsoft Q&A
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