I have issue with onevue application running when im doing system check before exam now time crossed i want reschedule my exam

Question

I have issue with onevue application running when im doing system check before exam now time crossed i want reschedule my exam

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

Answer 2

To reschedule the exam after an issue with the OnVUE system check and the scheduled time has passed, the exam appointment must be managed through the official reschedule and cancellation process.

1. Sign in to the Microsoft Learn profile that is linked to the certification:
   • Log in to the Learn profile and open Profile from the avatar menu.
   • Go to Credentials → Certifications.
   • Locate the scheduled exam appointment and select Reschedule (or Cancel if needed). This will redirect to the exam delivery provider’s site (Pearson VUE) to complete the change.
2. Observe the reschedule/cancellation policy:
   • Exam appointments must be rescheduled or cancelled at least 24 hours before the scheduled time. If an exam is cancelled or rescheduled with less than 24 hours’ notice, the entire exam fee (or voucher) is forfeited.
   • If the appointment time has already passed and it was not rescheduled or cancelled at least 24 hours in advance, the fee or voucher is typically forfeited and a new registration is required.
3. If the exam was impacted by a technical issue:
   • If the problem was on the delivery side (for example, Pearson VUE cancelled or there was a verified delivery failure), vouchers are usually reinstated and fees refunded. In that case, contact Pearson VUE support for delivery issues, or use Microsoft Certification Support for Microsoft account/credential issues, as appropriate.
4. If the exam was booked using a special offer or free exam voucher:
   • Free exam offers (such as Cloud Skills Challenge or event-based offers) still follow the same reschedule rules and must be taken before the offer’s expiration date. If the offer window has passed or the appointment was missed without timely reschedule, the offer is forfeited and a new exam registration is required.

If the exam no longer appears in the Learn profile or there is uncertainty about voucher status after the missed appointment, open a support request through the Microsoft certification support channel so the certification team can review the specific case.

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References:

• Reschedule and cancellation policies
• Frequently asked questions (FAQs) about online proctored exams
• An Important Update on Microsoft Training and Certification
• About online exams with Pearson VUE
• Microsoft Build Cloud Skills Challenge 2020: Free Certification Exam
• Microsoft Ignite Cloud Skills Challenge – November 2021: Free Certification Exam
• Microsoft Build Cloud Skills Challenge May 2022: Free Certification Exam
• How to reschedule the exam - Microsoft Q&A