Your credit will expire in 7 days.

Question

I knew my credit would expire in 7 days, so I signed in within those 7 days, but it says my credit has expired. What's going on?

Answer 1

Hello,

Did you sign in with the exact Microsoft account that received the credit? If yes, the credit likely expired not when you signed in, or it was never applied to that account in the first place since credits are account specific and fixed to a strict expiry window. Check your Services and subscriptions page to confirm if the credit appeared there, then sign in here https://go.microsoft.com/fwlink/?linkid=2246882 and click Investigate charge so billing can verify the credit timing and status.

Answer 2

For Skype Credit, the “7 days” message is a reminder that the credit is about to go inactive, not that it is still usable up to the very last minute of the 7th day. Skype Credit goes inactive after 180 days of no use. Seven days before that 180‑day point, a reminder email is sent.

If there is still no qualifying usage (for example, placing a call outside any subscription or sending an SMS) before the inactivity deadline is reached, the credit becomes inactive. That can happen even if sign‑in occurs within those 7 days. Simply signing in does not keep the credit active; an actual paid action (call/SMS using credit) is required.

If the credit is already inactive, it can be reactivated:

1. Go to the Skype Credit reactivation page and sign in: https://secure.skype.com/portal/settings/credit/reactivate
2. Select Reactivate Credit.
3. Wait up to 15 minutes and watch for the confirmation email.

After reactivation, ensure a chargeable call or text is made at least once every 180 days to keep the credit active.

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References:

• How do I reactivate Skype Credit?
• How do I get dialpad in Skype? I want to use my credit - Microsoft Q&A