Share via

Activate inactive account or delink the email id to create a new one

Kiran 0 Reputation points
2026-04-04T13:08:53.29+00:00

Hi Team,

I was trying to create an Azure account for some personal work purposes and while signing up it shows that I already have an account with the given email id. While trying to login with the email id, it shows "account inactive" message (below)
Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: c28e4ddc-6b0e-4801-b51b-5b83972a1700

How can I unblock this account?

Microsoft Security | Microsoft Entra | Microsoft Entra External ID

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Rukmini 36,140 Reputation points Microsoft External Staff Moderator
    2026-04-09T01:12:40.7333333+00:00

    Hello Kiran

    As discussed over private messages, after creating new tenant you can login to Azure with the Email and please login with

     https://portal.azure.com/TenantID

    If the resolution was helpful, kindly take a moment to click on 210246-screenshot-2021-12-10-121802.pngand click on Yes for was this answer helpful. And, if you have any further query do let us know.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.