I am available 30 mins prior for my pl-300 exam but getting error.

Question

can you please help me with this to reschedule this exam with my Accenture voucher.

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

Answer 2

To reschedule the PL-300 exam (including when using a company voucher such as from Accenture), the exam appointment must be changed through the Microsoft Learn profile and Pearson VUE, and it must be done before the applicable deadlines or the voucher/fee is forfeited.

Follow these steps to reschedule:

1. Go to the Microsoft Learn profile:
   • Sign in to the Learn profile with the same account used to schedule the exam.
2. Open Certifications:
   • From the avatar menu, select Profile.
   • Go to Credentials → Certifications.
3. Locate the PL-300 exam appointment:
   • Scroll to the scheduled PL-300 exam.
   • Select Reschedule (or Cancel if planning to cancel and rebook later).
4. Complete rescheduling on Pearson VUE:
   • After selecting Reschedule, the site redirects to the exam delivery provider (Pearson VUE).
   • Choose a new date/time and confirm.

Policy points that apply when using a voucher:

• Exam appointments must be rescheduled or cancelled at least 24 hours before the scheduled time; otherwise, the fee or voucher is forfeited.
• If a company-purchased voucher was used and the appointment is not changed in time or is a no-show, the voucher can be forfeited and the company may be charged a no-show fee.
• For special offers (such as free-exam promotions), if the exam is missed and not cancelled or rescheduled within the required window, the free attempt is forfeited and cannot be reused.

If the error persists when trying to launch or reschedule, or if the voucher appears blocked or consumed incorrectly, open a support ticket via the credentials support channel so the certification support team can review the voucher and booking details.

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References:

• Register and schedule an exam
• Reschedule and cancellation policies
• Frequently asked questions (FAQs) about online proctored exams
• An Important Update on Microsoft Training and Certification
• Microsoft Ignite and Microsoft Ignite The Tour: Free Certification Exam Offer
• Exam schedule error - Microsoft Q&A
• How to reschedule the exam - Microsoft Q&A
• How we get certification certificate after exam pass, didn't received from last 6 months - Microsoft Q&A