i have missed to attend my ai 900 exam so how can i reshedule it

Question

i have missed to attend my ai 900 exam due to laptop issues i couldnot not login to my exam so how can i reshedule it
so help me to connect with some person so i can reschedule it

Answer 1

You can only reschedule 24 hours before your exam appointment.

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

Answer 2

To reschedule the missed AI-900 exam, use the standard Microsoft certification reschedule process and, if needed, contact support for assistance.

1. Try to reschedule or rebook the exam
   • Go to the Microsoft Learn profile that was used to schedule the exam.
   • Follow the steps under How to reschedule or cancel your exam:
     1. Log in to your Learn profile and choose Profile from the avatar menu.
     2. Select Credentials → Certifications.
     3. Find the AI-900 exam appointment and select Reschedule (if available). You will be redirected to the exam delivery provider’s site (typically Pearson VUE) to complete the reschedule.
   Note: If the appointment is marked as a no-show and the voucher/fee has been forfeited, rescheduling may require paying again or using a new voucher, depending on the original offer and the Rescheduling and cancellation policy.
2. Understand the reschedule/no-show rules
   • Exam appointments must be rescheduled or cancelled at least 24 hours before the scheduled time; otherwise, the exam fee or voucher is forfeited.
   • If the exam was booked with a company or promotional voucher, that voucher may be forfeited if the appointment was missed without timely reschedule or cancellation.
3. If reschedule is not available or there was a technical issue
   • If the exam cannot be rescheduled from the Learn profile or Pearson VUE portal, or if the missed exam was due to technical issues (such as laptop problems), contact the exam delivery provider’s support (Pearson VUE) and/or Microsoft Credentials Support to review the case.
   • For general certification and scheduling issues, use Microsoft Credentials Support as described in the context articles to open a support ticket; they can review the exam record and advise whether a new booking or voucher is required.
4. To talk to a person
   • For live assistance, use the official support channels referenced in the documentation (Pearson VUE support for exam delivery issues; Microsoft Credentials Support for certification account and scheduling issues). Phone support options are available via Microsoft’s customer service phone listings if needed.

---

References:

• Reschedule and cancellation policies
• Register and schedule an exam
• An Important Update on Microsoft Training and Certification
• How to reschedule the exam - Microsoft Q&A