recover password

Question

I no longer have access to my recovery email (it was my school email, but it has since been deactivated) and I have a new phone number than when I originally signed up for my email. I still have access to the email I am attempting to reset the password for on my iPhone mail app but am unable to sign in to my email on any other device. I do not remember my password, and I have tried the recovery steps where I enter a different recovery email and list the previous email addresses and subjects, but it was unsuccessful. Is there another way I can recover my password? I use this email for bills and would like to be able to access this email on other devices than just my phone. please help!

Answer 1

Hi! If you don't have a recovery email, phone number, and have forgotten your password, only the Recovery Form can help you.
First, try using the Microsoft Sign-In Assistance Tool..

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If you're unable to recover your Account, you'll need to use the Recovery forms. You can try these two forms:

https://aka.ms/recovermyaccount

https://support.microsoft.com/en-us/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

These are the methods Microsoft provides for account recovery. I have already used the recovery form, and I managed to recover my account after a few days.

• You can submit the form multiple times.
• Try to remember important personal information.
• Look for old emails that may have been sent to friends or family.
• Don't give up. The form works if you provide accurate information. If it didn't work like that, anyone could steal your account.

Answer 2

There is no alternative manual way to recover or reveal the password beyond the automated recovery tools. When access to all security info (old phone number, recovery email, authenticator, etc.) is lost and the account recovery form fails, the account cannot be recovered.

The only supported options are:

1. Try the Microsoft account Sign-in Helper and recovery form again
   • Use the Sign-in Helper first to see if any sign-in issues can be automatically detected and fixed: Sign-in Helper.
   • If that does not work, use the account recovery form again with as much accurate detail as possible, from a familiar device and location: Help with the Microsoft account recovery form.
   • Ensure the working contact email you provide is accessible, because that is where responses will be sent.
2. If two-step verification is enabled and no security methods are available
   • If two-step verification was turned on and none of the alternate verification methods are accessible, support agents are not allowed to bypass or reset it. In that case, the account recovery form is the only path, and if it fails, the account cannot be recovered.
3. If two-step verification is not enabled
   • If two-step verification is not enabled and none of the verification options shown during password reset are recognized, use the Sign-in Helper tool as instructed above.
4. Continue using the account on the iPhone while you transition
   • Since the mailbox is still accessible on the iPhone mail app, keep that connection active so email continues to flow.
   • Use that access to:
     • Update email addresses on billing sites and other services to a new, fully controlled email account.
     • Notify important contacts of the new address.

If the recovery form continues to be unsuccessful and no security info can be used, the account password cannot be recovered or reset.

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References:

• Help with the Microsoft account recovery form
• My username and password have stopped working
• Can't sign in to the Outlook mobile app
• Common problems with two-step verification for a work or school account