e.g how to fix my <PII removed>@gmail.com message I'm not receiving emails from

Question

Noonoes app I'm not receiving emails please help me to access it so that I will receive email from my app connected to email

Answer 1

Hello C,

Some more details are required to help you out.

• Are you on Android?
• Have you configured Gmail account manually in Outlook app?
• Do you get an error message? Please post a screenshot of it.

I’m eager to hear back and work together to find a solution.

Answer 2

Follow these steps to troubleshoot not receiving emails from the Noonoes app to the Gmail account used in Outlook/Microsoft apps:

1. Confirm the Gmail account works
   • Sign in directly to Gmail in a browser.
   • Send a test email to the same Gmail address from another account and verify it arrives in Gmail.
   • If it does not arrive in Gmail itself, the issue is with Gmail or the Noonoes app, not with Microsoft apps.
2. Check if the mailbox or cloud storage is full (for Microsoft accounts)
   • If using an Outlook.com/Microsoft account anywhere in the flow (for example, forwarding from Gmail to Outlook.com), verify that Microsoft cloud storage is not full. If it is full, new messages are bounced and unrecoverable. Free up space, then test again.
3. Check blocked senders and junk rules (if using Outlook.com or Outlook)
   • If the Noonoes app sends from a specific address (for example, ******@service.com), that address or its domain might be blocked.
   • In Outlook.com or Outlook on the web:
     1. Sign in to Outlook.com.
     2. Go to Settings > Options or Mail.
     3. Open Blocked Senders or Block and allow.
     4. If the Noonoes sender address or its domain appears there, select it and remove it.
   • In Outlook 2016/Outlook for Windows:
     1. On the Home tab, select Junk > Junk Email Options.
     2. Open the Blocked senders tab.
     3. Remove the sender or domain if present.
4. Check for hidden rules moving mail
   • In Outlook, rules can silently move or divert messages (for example, to RSS Feeds or another folder), which can look like messages are not arriving.
   • Review all rules in Outlook and disable or delete any rule that moves or deletes new mail, especially ones that might target the Noonoes sender or subject.
5. Check the email widget or mobile Outlook app (if using Outlook for Android/iOS)
   • If using an Outlook email widget on Android and it shows no messages:
     • If it shows No Accounts found, tap Add An Account and re-add the email account.
     • If the inbox is empty but other folders have mail, tap View Inbox in Outlook to see whether messages are going to another folder.
6. If still not receiving emails
   • If Gmail receives the messages but Outlook/Mail app does not, remove and re-add the Gmail account in the Outlook or Mail app, making sure the correct server settings and authentication are used.
   • If the problem is only with messages from Noonoes, contact Noonoes support and confirm:
     • The correct email address is registered in the app.
     • Their system is not failing to send or is not blocked by Gmail.

If after these checks messages still do not appear in Outlook or Mail, contact the email provider’s support (Gmail or the app provider) or, if using a work/school Microsoft 365 account, contact the Microsoft 365 administrator for further investigation.

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References:

• Can't send or receive email in Outlook.com
• Where are my email messages or calendar events in Mail and Calendar for Windows 10?
• Server settings you'll need from your email provider
• I'm not seeing emails on my email widget, how do I fix this?