Problem with audio in windows 11 unable to mute

Question

Leigh Cook 20

My Audio is running at full and if I drag it down it returns to full automaticlly

I have also a permanent sound bar at the bottem of my screen which does nothing see picture

How do I fix this

I am running windows 11 Edition Windows 11 HomeVersion 25H2

Installed on ‎10/‎09/‎2025

OS build 26200.8117

Experience Windows Feature Experience Pack 1000.26100.297.0

Thanks

Leigh

0 comments

2 answers

Answer 1

Leigh Cook 20

Hi thanks for the answer but I had to do a full restore with the help of microsoft.

Leigh

DaveM121 864.5K Reputation points Independent Advisor

2026-04-05T16:24:02.7466667+00:00

Okay, I understand, I am glad you have resolved the problem.

Answer 2

DaveM121 864.5K Independent Advisor

The sound bar on the bottom of your screen may indicate a problem with the keyboard.

1

Open Command Prompt, then paste in this command and press Enter:

msdt.exe -id KeyboardDiagnostic

Run that Keyboard Troubleshooter to see if that can solve the problem.

2

If that does not resolve this for you

Open Device Manager

Expand the Keyboards section

Right click your keyboard and choose 'Uninstall'

Then restart your PC

DaveM121 864.5K Reputation points Independent Advisor

2026-04-05T16:14:53.0866667+00:00

Just checking with you, how are you proceeding with this problem.