A refund cannot be processed directly here. To request a refund for a Minecraft Dungeons add-on bought in Microsoft Store on Windows 10, use the official refund process:
- Go to the Xbox support page to Request a refund for digital games: https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders and sign in with the same Microsoft account used for the purchase.
- Select the Minecraft Dungeons Nether item from the order list and choose Request a refund.
- Enter the reason (for example, did not like the content / wrong currency charged) and select Next.
- Review the details and select Submit.
Refund requests can take up to 72 hours to be processed. Status can be checked on the Refund status tab on the same page. If the online option is not available in the region, contact Sales support using the link in the article.
If the purchase was made through a non-Microsoft billing platform inside the game (for example, via another store embedded in the app), the refund must be requested from that billing platform or the game publisher, because refunds are handled by the platform that processed the payment.
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