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I had a Windows 10 PC and Windows 11 Laptop on same home network. I could access files on either device from the other. Since downgrading my PC to Windows 11 I can still access files on the Laptop from the PC but cannot access PC files from the Laptop. I contacted Microsoft support 1st April but the issue remains unresolved and was to be "escalated". Microsoft support has failed me. My Case No. is 7100525291.
I have tried every suggestion I could find over several totally wasted days. A Microsoft support representative has taken remote control of my devices and failed to resolve the issue. He escalated the issue and allocated a case number. Sending me suggestions for me to waste more of my time is insulting.
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Hi David,
I understand the importance of getting your issue resolved, however, kindly note that this community is composed of fellow Microsoft users—we are not Microsoft employees and do not have access to check on the case number you provided.
With that said, I suggest to get in touch with live Microsoft Support then provide your escalated case number so you will be endorsed to a live Tier 2 technician who is equipped to handle more complex issue and help resolve the issue.
