i need help to get my account back

Question

my main microsoft account [Moderator Note: Personal Info Removed]@hotmail.com got either deleted or hacked. i cant sign in it says it doesnt exist when i create it says it exists i have like 13k points i can tlose it

Answer 1

None of the articles work

Answer 2

I use microsoft edge everyday

Answer 3

when i try to recover my account it says "Try entering your Microsoft account again. We don't recognize this one."

Answer 4

Hi Dylan Cao,

Welcome to Microsoft Q&A forum. 

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Please review the QA Assist answer first and follow the steps in the same order. If you run into any issues or the problem persists, please reply back with the results so further guidance can be provided.

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Answer 5

To regain access to the Hotmail/Outlook.com account, follow these steps in order:

1. Use the official sign-in helper/recovery tools
   • If the password was forgotten, use the password reset flow: see Reset your password from the "I can't sign in to my Microsoft account" article.
   • If the password is correct but sign-in fails, use the Sign-in Helper tool: https://go.microsoft.com/fwlink/?linkid=2214157
   • If the account may be hacked or compromised, use the hacked-account troubleshooter: https://go.microsoft.com/fwlink/?linkid=2196140 (this is the official entry point for compromised accounts).
2. If the username/email is “not recognized” or “account doesn’t exist”
   • Follow the guidance in My username and password have stopped working:
     1. Go to Recover your account: https://account.live.com/password/reset
     2. Enter the Hotmail address, phone number, or Skype name used to sign in.
     3. Choose where to receive a security code, select Next, then Send code.
     4. Enter the code, then set a new password.
   • If the message "We couldn't find an account with that username" continues to appear, use the Sign-in Helper tool mentioned above.
3. If the account was inactive for more than 2 years
   • Outlook.com/Hotmail accounts that have not been signed into for more than two years may be deleted and cannot be reopened. In that case, the account and associated points cannot be recovered.
4. If the account was hacked and security info was changed
   • Use the hacked/compromised account guide: How to recover a hacked or compromised Microsoft account.
   • This process relies on the automated account recovery form. Provide as much accurate information as possible (old passwords, contacts, subject lines, etc.).
   • If the recovery form is repeatedly denied and security info has been replaced by the attacker, the account is considered unrecoverable and support cannot override this.
5. If recovery still fails
   • Use the Help with the Microsoft account recovery form link from the "I can't sign in to my Microsoft account" article to improve the information submitted.
   • If the username still cannot be found after all steps, or the recovery form is not granted, the account cannot be restored.

Note: Points or rewards tied to an account can only be accessed if the underlying Microsoft account is successfully recovered. There is no separate recovery path for points without recovering the account itself.

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References:

• I can't sign in to my Microsoft account
• My username and password have stopped working
• How to sign in to Hotmail
• How to recover a hacked or compromised Microsoft account
• Need help with hacked microsoft account - Microsoft Q&A
• My account got hacked - Microsoft Q&A
• Can't sign in to my email - Microsoft Q&A
• hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it - Microsoft Q&A
• my microsoft account has been compromised - Microsoft Q&A