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Hello @JESSIKAH JACKSON,
I'm sorry to hear about this issue.
Based on your description, I understand that a portion of your essay has gone missing, and you’re unable to recover it using Undo or Version History. I also understand this is urgent as you need to submit your work soon. Please let me know if I misunderstood any part of your issue or if there are additional details you’d like to share.
To help us provide the most accurate and effective solution for recovering the missing section, could you please share a bit more information about your setup?
- How are you accessing the document (Word for Mac app, Word online in a browser, or another app)?
- Is the file stored in OneDrive or locally on your Mac?
- Have you noticed whether the missing content disappeared after a specific action (for example, closing the app, syncing, or switching devices)?
- Does the app only have your school account signed in, and work is saved under this account?
- Did you recall enable the AutoSave feature?
This additional context will help us better understand your environment and the steps already taken so we can tailor the guidance to resolve the issue effectively.
In the meantime, here are some basic checks you can try:
- Open the document in Word for the web and check Version History there (sometimes it shows versions not visible in the desktop app).
- If the document is synced with OneDrive, sign in to onedrive.live.com, locate the file, and check Version History directly from OneDrive.
- If possible, check whether you have any older copies attached to emails, shared drafts, or backups (such as Time Machine, if enabled).
- As this is an urgent request, please try reaching out to your school IT admin for assistance, and ask if any other students/teachers can help you directly.
I apologize if I could not jump straight to a solution. I want to avoid suggesting anything that might be inaccurate or unhelpful. Once we have the details above, we’ll be able to assist you more effectively and guide you toward the right resolution.
Looking forward to your response so we can get this sorted out together.
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