WHY DO I CONSTANT HAVE A PROBLEM TO SIGN-IN???

Question

WHY am I constantly asked to sign-in at msn when I wish to comment and when I try to sign-in it continuously tells me there is a problem???????

Answer 1

The repeated sign-in prompts and “there is a problem” message when trying to comment on MSN are typically caused by either:

1. A Microsoft account sign-in problem
2. A browser sign-in/cookie issue
3. An MSN-side restriction on commenting

Use these steps in order:

1. Confirm Microsoft account can sign in
   • Go directly to https://account.microsoft.com (or https://login.live.com) and sign in with the same account used on MSN.
   • If sign-in fails or loops, use the Microsoft account tools:
     • For general sign-in issues, use the Sign-in Helper tool: https://go.microsoft.com/fwlink/?linkid=2214157
     • If the account is locked or blocked, follow the guidance under Help with the Microsoft account recovery form and related articles in the Microsoft account help.
2. Fix sign-in loops related to support.microsoft.com-style authentication If the page appears to redirect and then reloads the same sign-in page (a loop):
   • In Internet Explorer or Microsoft Edge, make sure these sites are not in the Trusted sites list, or if policy requires one of them to be trusted, add all of them so cookies can be shared correctly:
     1. microsoft.com
     2. support.microsoft.com and any subdomains
     3. login.live.com
     4. login.microsoftonline.com
   • After adjusting the security zone settings, close the browser, reopen it, sign in at https://login.live.com, then go back to MSN and try commenting again.
3. Ensure MSN is using the signed-in Microsoft account
   • On the MSN home page, sign in from the top of the page using the Microsoft account that successfully signed in at account.microsoft.com.
   • MSN uses that Microsoft account to sync personalization and to enable services like comments.
4. If comments are restricted or blocked on MSN
   • Long-term inability to comment (even when signed in) can be due to MSN’s own moderation or account restrictions.
   • Use the Feedback option at the bottom right of an MSN page where comments appear. Describe that the MSN account has been restricted or that sign-in is repeatedly requested and fails when trying to comment. The MSN team uses this channel to investigate comment-related issues.
5. If still unable to access Outlook.com/Hotmail/MSN mail
   • For email sign-in issues that might be related (same account), use the Outlook.com sign-in page and, if needed, the account troubleshooter linked from the Outlook.com sign-in help article.

If the problem persists after confirming the Microsoft account works, fixing browser security zones, and submitting MSN feedback, the issue is likely on MSN’s side (comment system or moderation), which must be handled by the MSN team via the feedback mechanism.

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References:

• I can't sign in to my Microsoft account
• Using the services stripe in MSN
• Troubleshoot sign in issues for support.microsoft.com
• How to sign in to Outlook.com
• account restricted on MSN - Microsoft Q&A