microsoft word

Question

its not responding, i have some very important on it

Answer 1

Hi, I'm John! I will help you with this.

May I know what troubleshooting steps have you already taken? This will help me avoid recommending them again.

---

If you haven't tried anything yet please start by:

First, please check if your Microsoft 365 is active or if your Office license is listed. You can do this by signing in at https://account.microsoft.com/services if the subscription is active or if your Office license is listed, try these steps:

Repair Office apps:

• Press Windows + R, type appwiz.cpl and press Enter.
• Find Microsoft 365 or Office in the list, select it, then choose Change > Quick Repair.
• If that doesn’t help, run the repair again but select Online Repair instead.

Check for updates:

• Open any Office app (if it opens even briefly), go to File > Account > Update Options > Update Now.
• Restart your device after repair and try opening the apps again.

If the apps still don’t open, please let me know if you’re using Microsoft 365 or a one-time purchase version (like Office 2021), so I can guide you with the next specific steps.

---

Let me know how it goes or if you have any further questions or concerns.

Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

Follow these steps in order and test Word after each step:

1. Close Word completely

• If Word is frozen, use Task Manager to end it:
  • Press Ctrl+Shift+Esc → Processes → select Microsoft Word → End task.

2. Try opening Word in a safe way to recover the document

• Start Word first with a blank document, then use File → Open to open the important file.
• If the document has many tracked changes or comments, this can cause Word to stop responding.
  1. In the blank document, go to the Review tab.
  2. In Tracking, set “All Markup”.
  3. Select Show Markup → Balloons → “Show only comments and formatting in balloons”.
  4. Now use File → Open and select the problematic document.
• Once it opens and is responsive, accept/reject tracked changes and remove comments to reduce load, especially table changes.

3. If Word itself will not open or keeps showing an error

• Use an Online Repair of Office (more thorough than the “Repair now” prompt):
  1. Close all Office apps.
  2. Open Windows Settings → Apps → Installed apps.
  3. Find Microsoft Office / Microsoft 365 Apps.
  4. Select it → Modify → choose Online Repair → Repair.
• After repair completes, open Word and then open the important document via File → Open.

4. If Word stops responding when saving

• Free up disk space and memory:
  • Close other programs to free RAM.
  • Run Disk Cleanup (Start → Accessories → System Tools → Disk Cleanup), select the system drive (usually C:), choose items to clean, and confirm.
  • Then try saving the document again, or save it to another drive or network location.

If the document opens at any point, immediately save a copy with a new name and in a safe location (for example, another folder or drive) before continuing to work on it.

---

References:

• Word slows or stops responding if there are excessive tracked changes or comments
• You receive an error message or the program stops responding when you save a document in Word
• How to fix my MS Word? - Microsoft Q&A
• we are sorry, but word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now? - Microsoft Q&A
• how fix run into an error problem - Microsoft Q&A
• how to fix word error - Microsoft Q&A
• How to fix MS Word has run into an error that is preventing from working properly. Word will need to be closed as a result. - Microsoft Q&A