How to fix the error in Outlook when one and same email keeps appearing in my inbox multiple times (more than 10 times) every day

Question

Hi there, I have had recent problems with Outlook. One of the mail accounts keeps receiving the same email message that was sent a year ago to an outside email. This email, including the attachment, keeps appearing in my inbox multiple times (more than 10) every day, and I cannot find a way to delete it or stop receiving it. Can you share some advice on how to clear this error?

Answer 1

Hi Pavel Paunov,

Welcome to Microsoft Q&A forum. 

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Sorry you’re dealing with this—seeing the same old message reappear multiple times a day is definitely frustrating.

To narrow down the right fix, could you please confirm these two details?

1. Which Outlook are you using?

• New Outlook / Classic Outlook / Outlook on the web / Mac / mobile

2. What type is the affected account?

• Outlook.com / Microsoft 365 (Exchange) / IMAP / POP

Once those are confirmed, the next steps can be tailored correctly for your setup.

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Answer 2

The answer I get does not solve the problem. I need real help for that.

Regards

[Moderator Note: Personal Info Removed]