newsletters stopped reaching my inbox on march 21

Question

newsletters stopped reaching my inbox on march 21

judy 0

In my other Microsoft email address,[Moderator Note: Personal Info Removed]@outlook.com, I subscribe to newsletters from the New York Times, Wall Street Journal, Washington Post, and several others. On March 21, all except the Washington Post stopped appearing in my inbox. Now the WP has also stopped. (as of April 5, so have non-newsletter commercial emails. Only two items have shown up in the inbox) I checked the focused and "other" sectors; checked the junk and deleted items folders; emptied my inbox, deleted and junk folders; checked rules and filters; checked blocked domains and addresses; checked safe domains and addresses; verified that all subscriptions are still active.

One or two non-commercial and non-newsletter emails are still coming to the "focused" sector. But the one commercial email, from Bloomberg, does not.

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Answer 1

Chloe-V 7,265 Microsoft External Staff Moderator

Hi judy,

Welcome to Microsoft Q&A forum.

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

I understand how disruptive it is when newsletters and commercial emails suddenly stop showing up in your Inbox. To narrow down the most common causes (Forwarding/Rules/Junk handling or connected apps via POP/IMAP), could you please confirm:

How are you checking @outlook.com?

Outlook.com on the web or an app (Outlook iOS/Android, Outlook for Windows/Mac, Apple Mail, etc.)?
Does it happen on all devices or only one?

In Outlook.com, under Settings > Mail > Forwarding, is forwarding OFF or ON?

Also, is this account connected to any third‑party mail app/service using POP/IMAP?

If you ask one sender to resend, do they get any bounce/NDR message, or do they see it as sent successfully?

Thanks — once I have these details, I can provide the most relevant next steps for your specific scenario.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

judy 0 Reputation points

2026-04-06T14:16:24.9733333+00:00

The email address is not synched to any other device. I check it by clicking on the "outlook" icon in my start menu (I use Firefox as my browser) and then typing in the address and password. I am not using any third-party anything, to my knowledge (although my knowledge may be limited). I did try the process using the Microsoft edge browser, but that made no difference. Forwarding appears to be off; clicking on it creates a message asking me to enable it.

I haven't been able to arrange a newsletter resend yet; have to figure out how to do that. As of yesterday, messages from Amazon were still arriving, so the inbox is not totally disabled.
Chloe-V 7,265 Reputation points Microsoft External Staff Moderator

2026-04-07T08:32:11.08+00:00
Hi judy,

It’s completely understandable how disruptive it is when newsletters or commercial emails suddenly stop showing up—especially after you’ve already checked Focused/Other, Junk, rules, and the safe/blocked lists. The mailbox still receiving some messages (for example, Amazon) suggests the account is still active, but certain senders may be getting filtered or not surfacing in the view.

Below are a few quick, basic checks to try in Outlook.com on the web:

1. Re-check Inbox Filter/Sort (to ensure messages aren’t hidden)

In Outlook.com Inbox, set Filter > Sort > Date so newer items aren’t hidden by a view/filter/sort setting.

2. Reconfirm Forwarding & Rules

Go to Settings > Mail > Forwarding to confirm forwarding is not enabled, and review Settings > Mail > Rules to ensure nothing is moving or deleting newsletters from those domains.

3. Check Junk / Safe Senders

In Settings > Mail > Junk email, review Safe senders and domains and add the newsletter sender/domain if needed. Microsoft also notes that items in Safe Senders should not be treated as junk.

4. Check Connected apps / POP-IMAP (if enabled)

If POP/IMAP or connected apps are enabled, try disabling them temporarily and monitor, as external connections can sometimes affect how mail is handled.

If the issue still doesn’t improve, please contact Outlook.com Support:

Go to Contact Us: https://support.microsoft.com/en-us/contactus

Click Show expanded list of products

Select Outlook > Get Home support

Type Outlook live chat in the search box, then select Get Help > Contact Support

If you can’t sign in to the affected account, sign in with a different Microsoft account to access support options

Under Products & Services, select Other Products > Outlook, then choose Chat with a support agent via web browser

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Thank you for your time and understanding.
Chloe-V 7,265 Reputation points Microsoft External Staff Moderator

2026-04-07T23:56:14.02+00:00

Hi judy,

If you still have further concerns, please feel free to let us know.
judy 0 Reputation points

2026-04-08T00:54:58.1566667+00:00

Your last answer instructed me to contact outlook.com support after completing a set of rechecks. But I tried microsoft support in the past (after a buggy update) and discovered that it doesn't exist. it instead directed me to a commercial $100-a-pop (probably double that now) tech-help outfit that took over my computer, always risky with an unknown entity, and only provided a partial solution.

I will contact outlook.com support anyway, since I have exhausted all options. Thanks for doing all that you could. I really appreciate it.
Chloe-V 7,265 Reputation points Microsoft External Staff Moderator

2026-04-09T07:15:27.44+00:00

Hi judy,

First of all, apologize for not giving the best answer to solve the issue immediately. I really appreciate your understanding and the warm-hearted response.

Thank you once again for your understanding and if you run into any problem in the future, feel free to post here on the forum. Have a good day.

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newsletters stopped reaching my inbox on march 21

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