Through (PII Removed) account I can not purchase xbox game.

Question

Hard to purchase xboxone game by my account(PII Removed)

I have charged ms gift card KRW 70,000

But I can not purchase the game.

Are there any reason of this problem ?

And one more question.

I used my account by this email (PII Removed) but I can not use this now. I bought ms office and 2 kinds of mind craft games by this e-mail. How can I recover my old email account ?

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Moved from Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Answer 1

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Hi 버릭 오

To help narrow this down, a few specific details are needed.

For the purchase issue:

1. What is the country/region set on your Microsoft account?
2. What is the region set on your Xbox or Microsoft Store?
3. Was the KRW 70,000 gift card purchased in Korea, and was it successfully added to your Microsoft balance?
4. Do you see any error message or code when trying to complete the purchase?
5. Is this account part of a Microsoft Family group or has purchase restrictions enabled?

Without these details, it’s not possible to determine whether this is a region lock, a store restriction, or an account/billing limitation.

For the old Microsoft account:

1. Are you unable to access the account because of a forgotten password, locked account, or lost email access?
2. Have you already tried the account recovery path, via the official Microsoft account recovery form?

Licenses and purchases cannot be transferred to another account, so recovery depends entirely on regaining access to the original Microsoft account.

Looking forward to hearing from you!

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