My bank account charge 2 times fee

Question

I have ordered the 356 Office and earned free for a year. but my card still charge fee 105.000 VND at that time.

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, if you are sure no-one else has access to your banking details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

The screenshots show one Microsoft 365 Personal subscription order with price 0 VND in the Microsoft account order history, but a 105,000 VND charge on the bank card.

This situation matches the documented cases where a charge appears on the bank statement but not as a paid order in the Microsoft account. The most likely causes are:

1. A separate Microsoft subscription with recurring billing enabled on the same card (possibly under another Microsoft account, such as a family member’s).
2. A previously declined or pending charge that has now been successfully processed.

To investigate and confirm whether this is a duplicate or unexpected charge:

1. Sign in to the Microsoft account dashboard and review the full order history for the last few months to see all Microsoft 365 and Store transactions.
2. Go to Manage your payments / Payment options for that Microsoft account and select Investigate next to the card that was charged. This will search for other Microsoft accounts that may be using the same card and help identify which subscription created the 105,000 VND charge.
3. If no duplicate or matching charge appears in the order history for that account, use the Investigate flow to check for other accounts on the same card (for example, another family member’s account) and review their subscriptions and order history as well.
4. If the charge is confirmed as a second/duplicate payment for the same period, or if no corresponding subscription can be found, contact Microsoft Billing Support from the account that owns the subscription so the billing team can review the transaction and advise on refund eligibility.

If the subscription was advertised as free for a year, also verify in the subscription details that the first paid billing date is in the future and that the 105,000 VND charge is not for an additional or separate subscription.

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References:

• How to investigate a billing charge from Microsoft
• I've been charged twice
• Microsoft 365
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• i have been charged twice - Microsoft Q&A