camera is not working properly

Question

camera is not working my device do not reconize the camera in my device then me what i do

Answer 1

Please refer suggestions in this support article: https://support.microsoft.com/en-us/windows/camera-doesn-t-work-in-windows-32adb016-b29c-a928-0073-53d31da0dad5

Answer 2

1

Look at the function keys (F1 - F12) on your keyboard, if one of them has a camera icon, press that key or Fn + that key to unlock the webcam.

2

If that was not the problem, look at the camera lens above your screen, is there a small privacy slider that needs to be opened to access the webcam?

3

If the webcam is still not working, go to the support page for your laptop on the manufacturers website, then from there, download and re-install the version of webcam drivers they provide

If you have any difficulty locating that support page, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

Answer 3

Follow these steps in order on Windows 11:

1. Check the camera is connected and not blocked
   • If it is an external USB camera, unplug it and plug it back in firmly.
   • Try a different USB port on the device.
   • If using a laptop, look for a camera key on the keyboard (often F-key with a camera icon) and press it (sometimes with Fn).
   • Check for a physical shutter/slider on or near the camera lens and slide it open.
2. Test the camera in the Camera app
   • Select Start > Camera and see if the preview works.
   • If it works here but not in another app, the problem is with that app’s settings.
3. Run the Windows camera troubleshooter (Windows 11)
   • Use this link to open the troubleshooter: Run the troubleshooter in Get Help.
   • Let it finish and apply any fixes it suggests.
4. Check Windows Update and restart
   • Go to Start > Settings > Update & Security > Windows Update > Check for updates.
   • If View optional updates appears, open it and install any camera-related updates.
   • Restart the PC (do a full Restart, not just waking from sleep) and test the camera again with the Camera app.
5. Check Device Manager for the camera
   • In Search on the taskbar, type device manager and open it.
   • Look under Cameras, Imaging devices, or Sound, video and game controllers for the camera.
   • If the camera is missing:
     1. In Device Manager, select the Action menu.
     2. Select Scan for hardware changes.
     3. Wait for Windows to detect and reinstall the camera, then restart and test again.
6. Check for an old/incompatible camera driver
   • In Device Manager, right-click the camera (if listed) and select Properties.
   • Go to the Driver tab and select Driver Details.
   • If any file name includes stream.sys, the camera was designed before Windows 7 and is not compatible with Windows 10/11; a newer camera is required.
7. Roll back or reinstall the camera driver
   • In Device Manager, right-click the camera and select Properties.
   • On the Driver tab:
     • If available, select Roll Back Driver, confirm, restart the device, and test the Camera app.
   • If roll back is not available or does not help:
     1. On the Driver tab, select Uninstall Device.
     2. Check Delete the driver software for this device and select OK.
     3. In Device Manager, open the Action menu and select Scan for hardware changes.
     4. Wait for Windows to reinstall the driver, restart, and test the Camera app.
8. Switch to the in-box UVC driver (USB webcams)
   • In Device Manager, find the USB webcam under Cameras or Imaging devices.
   • Right-click it and select Update driver.
   • Select Browse my computer for drivers.
   • Select Let me pick from a list of available drivers on my computer.
   • Choose USB Video Device, select Next, then Close.
   • Restart and test the Camera app.
9. If still not working
   • Test the camera on a different PC to confirm if the camera hardware is faulty.
   • If the camera is built into a laptop and none of the steps work, go to the laptop manufacturer’s support page and install their latest camera driver, or contact their support.

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References:

• Camera doesn't work in Windows
• my camera does not function in windows - Microsoft Q&A
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• New Teams crashes whenever I turn on a webcam in a meeting - Microsoft Q&A
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