parental permission

Question

my account has recently started asking for parental permission but it wasnt doing this before so im confused on why it started recently

Answer 1

The account is being asked for parental permission because, based on the date of birth on the Microsoft account and the regulations in the region, the account is now being treated as under the statutory age or requires renewed consent.

Key reasons this can suddenly start happening:

1. The birthdate on the account indicates an underage user
   • If the date of birth on the account shows an age below the statutory age in the region, Microsoft must require parental consent, even if it did not appear to do so before.
   • If the account is actually above statutory age but the birthdate is wrong, use the interactive tool to find the right steps to correct it: Start.
2. Local regulations require additional or renewed consent
   • Some locations require Microsoft to ask for additional consent again after a certain time or when policies change. In that case, the account can start prompting for consent even if it previously worked without prompts.
   • More details are in the “Why am I being asked to provide additional consent?” section of the parental consent documentation.
3. The account is part of a Microsoft family and is classified as a child account
   • If the account is under statutory age, it will be treated as a child account and must have parental consent to continue using Microsoft services.

What to do next:

• If a parent/guardian needs to give consent:
  • Have the parent open the consent email and follow the link, sign in with their Microsoft account, and approve the request.
  • If the parent cannot access their account, they should try to recover it at the recovery link provided in the documentation.
• If the account is actually an adult but being treated as a child:
  • Use the interactive tool linked above to determine the correct steps to update the birthdate or resolve the age classification.

---

References:

• Managing parental consent
• Parental consent for children’s accounts