How to delate a Personal Credit card from M365 Billing profile and purchase the new Licence from Authorised Delar.

Question

How to delate a Personal Credit card from M365 Billing profile and purchase the new Licence from Authorised Delar.

Answer 1

Hello @Rakesh Pandey,

Thank you for your question.

 

Please note that if there is still an active Microsoft 365 subscription associated with your billing profile, it is not possible to delete the payment method (such as a personal credit card) at this time. This behavior is expected, as Microsoft requires an active subscription to always have a valid payment method attached.

 

Regarding your plan to purchase licenses from an Authorized Dealer (CSP) instead of direct billing with Microsoft, the recommended next step is to contact Microsoft’s Billing Support team first. They can review your current billing setup and provide the most appropriate guidance on how to transition correctly without causing any subscription or billing issues.

To contact Microsoft Billing Support, please follow these steps:

• Sign in to the Microsoft Admin Center
• Click on Help & Support

• Type “I need agent support via phone or email”
• Select Contact support

• Choose the contact method Phone
• Fill in the support request details and carefully describe your situation
• Click Contact me

After submitting the request, a Microsoft support agent will contact you and guide you through the next steps in a professional and structured manner.

 

I hope this helps clarify the recommended approach. Please feel free to let me know if you have any other questions.

Kind regards,

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Answer 2

To remove a personal credit card from a Microsoft 365 business billing profile and then buy licenses through an authorized reseller, complete these steps in order.

1. Check if the card can be deleted

• A payment method can only be deleted if it is not attached to any subscriptions or billing profiles.
• If it is attached, it must be replaced with another payment method first.

2. Delete the payment method if it has no subscriptions
3. Go to the Microsoft 365 admin center: https://go.microsoft.com/fwlink/p/?linkid=2024339
4. If using Simplified view: select Products > View payment methods. If using Dashboard view: go to Bills & payments > Payment methods tab.
5. Select the More actions button (three dots) for the card to remove, then select Delete.
6. In the Delete payment method wizard, if you see "No subscriptions linked to this payment method", select Delete payment method.
7. Replace the card if it is still in use, then delete it If the card is attached to subscriptions or billing profiles:
8. Go to the same Payment methods page as above.
9. Select the More actions button (three dots) for the card, then select Delete.
10. The wizard shows the number of subscriptions/billing profiles using this card.
11. Under Choose payment method to move subscriptions, choose either:
    • Select a payment method (pick another existing method), or
    • Add a new payment method (enter details for a different card or payment source).
12. Select Next, review the mapping of subscriptions/billing profiles to the new payment method.
13. Select Replace and delete, then Close.

After this, the personal card is no longer used for Microsoft 365 billing.

4. Purchase new licenses from an authorized reseller

• Once subscriptions are no longer billed to the personal card, work with the authorized Microsoft partner/reseller to:
  • Purchase the required Microsoft 365 licenses under their billing.
  • Assign those licenses to users in the tenant.
• The reseller will bill directly according to the agreement with them, instead of using the personal credit card in the Microsoft 365 admin center.

Note: If there is an Entra Free subscription in the billing account, the last payment method on file cannot be deleted; the tenant must be deleted first as described in the referenced documentation.

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References:

• Manage payment methods for Microsoft business accounts