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Question

In Outlook, I have the following message:-

BILLING ISSUE: There's a billing issue with your Microsoft 365 subscription. To avoid losing access, please update the payment method.

When I press the "Upgrade Payment" button, I am sent to a webpage "My Account" with te following message.

"You currently have not been assigned an Office license that includes the Office desktop apps. Contact your admin for more information about how to get Office for your organization."

How can I resolve this issue?

Answer 1

Dear @Doug Barrow,

I understand that Outlook says, “billing issue- update payment”, but when you click “Upgrade Payment”, you see the message that no Office desktop apps license, contact your admin.

To better assistance, could you please confirm following information:

• Are you using a work/school account (e.g., ******@company.com) or a personal Microsoft account (e.g., ******@outlook.com/@hotmail.com)?
• Did the billing message appear inside the Outlook app (banner/popup), or was it in an email?
• When you click “Upgrade Payment”, what account is shown in the top-right corner of the web page (work account or personal account)?
• Are you the subscription owner/payer, or are you a user in someone else’s organization (meaning an admin manages billing)?
• Do you have admin access (Global admin / Billing admin) to your Microsoft 365 tenant? [
• Was Microsoft 365 bought directly from Microsoft, or through a partner/reseller (for example GoDaddy)?
• Can you still use Outlook/email normally, or is your access already blocked/limited?
• Please share screenshots of the billing issue message in Outlook, and the web page that says “You currently have not been assigned an Office license…”. Please hide/mask any personal information (email address, invoice number, card details) before sending

In the meantime, please try some step below and feedback to me whether it works or not:

1/ If this is a Work/School (business) account and you have admin permission:

Ask your Microsoft 365 admin to go to Microsoft 365 admin center > Billing > Bills & payments > Payment methods > update the payment method or pay any past due invoice.

If you don’t know who the admin is, use this guide: How do I find my Microsoft 365 admin?

If the admin needs to contact Microsoft, they can open a support request from Microsoft 365 admin center> Support > New Service Request or Admin can raise support ticket from https://admin.microsoft.com/#/support/requests.For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.

2/ If this is a Personal (home) account

Update payment by going directly to Microsoft account pages > Payment Options

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

I truly appreciate your patience and understanding. If you have any further questions or need further clarification, please feel free to reach out. I'm looking forward to hearing from you. 

Thank you for your cooperation.

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Answer 2

The Outlook banner indicates a billing/subscription problem, but the “My Account” page message shows that the signed‑in account does not currently have an Office/Microsoft 365 license assigned. This typically happens in a work/school environment when the subscription is managed by an organization.

To resolve:

1. Confirm the subscription status and license assignment
   • Close all Office apps.
   • Go to the Services & subscriptions page and sign in with the account used in Outlook.
   • Check under the Microsoft 365 heading:
     • If the subscription is expired or suspended, it must be renewed or fixed by whoever owns that subscription (for personal subscriptions, follow the renewal steps; for work/school, the organization’s admin must fix it).
     • If the page shows no Microsoft 365 subscription for this account, then this account simply does not have a license.
2. If this is a personal/home subscription
   • If the subscription has expired, renew it as described in Renew Microsoft 365 Family.
   • After renewal, restart Outlook/Office. If the banner persists, follow the guidance in Office error "Account Notice: We've run into a problem with your Microsoft 365 subscription":
     • Verify the subscription is active on the Subscriptions page.
     • Ensure payment information is up to date on the Payment options page.
3. If this is a work or school account
   • The message “You currently have not been assigned an Office license…” means the tenant admin has not assigned a license that includes the desktop apps.
   • Contact the organization’s Microsoft 365 admin or IT department and provide the exact message. They must:
     • Ensure the organization’s Microsoft 365 subscription is active and paid.
     • Assign an appropriate license (for example, a Microsoft 365 plan that includes Office desktop apps) to the account.
4. If you recently renewed or purchased but still see the notice
   • If a product key or retail card was used, the subscription does not start until the key is redeemed. Make sure the key has been entered as described in A subscription notice appears when I open a Microsoft 365 application.
   • Check the renewal status and expiration date online. If the expiration date looks wrong or the license still isn’t assigned correctly, contact Microsoft Support as indicated in that article.
5. If the account and billing look correct but the issue persists
   • Sign out of Office apps completely and sign back in with the account that has the active subscription.
   • If the banner still appears and the account clearly has an active subscription with desktop app rights, contact Microsoft Support using the paths described in the billing/support articles so they can review the subscription and license on the backend.

Until the license and billing are corrected, Office may eventually go into reduced functionality mode (open/print only, no editing or creating new documents).

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References:

• Office error "Account Notice: We've run into a problem with your Microsoft 365 subscription"
• A subscription notice appears when I open a Microsoft 365 application
• Problems renewing a Microsoft 365 subscription