i need to change my legal name

Question

I must change my legal name before today's test ( AI-900 - Microsoft Azure AI Fundamentals - English (ENU) April 6th at 10:30 PM ) because the name I entered does not match my ID, and therefore, I will not be allowed to take the test. My legal name is (Norah Abdullah Abu Hayd)

Answer 1

Legal name changes for certification exams cannot be done through Microsoft Learn profile settings and must be handled by certification support.

To request a correction to the legal name for the AI-900 exam, submit a support request to the Microsoft Credentials/Certification support team immediately and explain that the registered exam name does not match the ID and that the exam is scheduled for today. Use this support entry point:

• Go to certification help: https://learn.microsoft.com/en-us/credentials/support/help
• Open a case for exam profile/name issues and provide:
  • Full legal name as on ID (Norah Abdullah Abu Hayd)
  • Microsoft Certification ID (if available)
  • Exam code and scheduled date/time (AI-900, April 6th, 10:30 PM)

Only the official support team can update the legal name used for exam registration; community or forum moderators cannot change it.

If support cannot process the change in time, the exam provider/proctor may still deny admission if the name does not match the ID, so contacting support as soon as possible is critical.

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References:

• Legal Name - Microsoft Q&A
• Microsoft Certification Exam – Candidate Agreement
• How to change your Microsoft account name or address