10€ charge

Question

Hello

I am being charged 10€ a months but do not know for what...

can someone please help

Answer 1

Hi, I'm John! I will help you with this.

Please sign in to your Microsoft account and review these pages:

• Services & subscriptions: https://account.microsoft.com/services see if there’s any active or new subscription

If there's nothing listed there, check order history:

• Please sign in to your Microsoft account’s billing page at https://account.microsoft.com/billing/orders
• Adjust the date range to include the purchase date.
• Then click “Show details” under each order to see what the charge is for.
• If it doesn’t look familiar, click “Order help” and then select “How to investigate a billing charge.” Follow the prompts to investigate the billing charges and find out more about them.

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If you don’t see anything unusual, to help narrow down the issue:

1. How did you get notified about the charge? (bank alert, email, etc.)
2. What exactly does the charge description say in your statement?
3. Do you have another Microsoft account (work, old email, family member) where your card might be added?

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

To understand and stop the monthly 10€ charge, follow these steps:

1. Go to the Manage your payments page of the Microsoft account dashboard: https://go.microsoft.com/fwlink/?linkid=2246882 and sign in with each Microsoft account that might be using that card.
2. For any charge that is not recognized, select “Investigate” next to the transaction. This will walk through the most common causes, such as:
   • A Microsoft subscription with recurring billing enabled.
   • Purchases made by a family member using the same card.
   • A previously declined charge that was retried.
   • In‑app purchases from apps or games.
3. If the investigation shows it is a subscription and it is not wanted, follow the instructions from the investigation flow to manage or cancel it.
4. If the charge still cannot be identified or looks fraudulent, contact Microsoft Support through the options provided in the investigation flow, or contact the bank/credit card provider to dispute the charge and request a new card if necessary.

If the charge is for a Microsoft subscription that was already cancelled, check the subscription’s end date at https://account.microsoft.com/services because cancellations must be more than 2 days before the billing date; otherwise, one more payment can still be taken.

To see if the charge is eligible for a refund after identifying it, use the refund guidance at: https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472.

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References:

• How to investigate a billing charge from Microsoft
• Unable to cancel your Microsoft subscription
• How to investigate a billing charge from Microsoft – See also
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A