HOW DO I FIX COPY & PASTE NOT WORKING, USING MICROSOFT WINDOWS 11 PRO RETAIL VERSION 25H2 (OS BUILD 26200.8117) WITH MICROSOFT EDGE Version 146.0.3856.97 (Official build) (64-bit) ON HP ENVY LAPTOP MODEL 17t‑cw0006 64GB RAM?

Question

HOW DO I FIX COPY & PASTE NOT WORKING, USING MICROSOFT WINDOWS 11 PRO RETAIL VERSION 25H2 (OS BUILD 26200.8117) WITH MICROSOFT EDGE Version 146.0.3856.97 (Official build) (64-bit) ON HP ENVY LAPTOP MODEL 17t‑cw0006 64 GB RAM? Model

HP Envy Laptop 17t‑cw0006 64 GB RAM

Serial Number (S/N)

CNDA42337KB (Also appears as CN042337K8 on another label — HP sometimes prints both the motherboard S/N and chassis S/N. The authoritative system S/N is CNDA42337KB.)

Product ID

761Y7AV

Regulatory Model Number (RMN)

TPN‑C164

Wireless Module Model

Intel AX211NGW (FCC ID: PD9AX211NG)

Power Input Your system S/N is:

CNDA42337KB

HP’s serial format uses the 3rd and 4th characters to indicate year and week of manufacture.

D = 2023

A = Week 01

✅ Manufactured: Week 1 of 2023

That places your build date in the window of:

January 2–8, 2023

This aligns perfectly with the Envy 17‑cw0000 series production cycle.

20V ⎓ 4.5A (90W) NO VISIBLE AFFECT, FROM RUNNING ALL OF THE FOLLOWING:

🧪 Forensic PERSONAL Recovery Field Guide (with AV Conflict Resolution REWRITEN BY COPILOT)

Step‑by‑Step Checklist (CONDENSED VERSION)

Baseline Sweep → Updates (Windows, Edge, Intel, HP) → Restart laptop.

• System Integrity Check → Run sfc /scannow → If errors persist, run DISM (CheckHealth, ScanHealth, RestoreHealth, sfc /scannow).

Disk Validation → Run chkdsk /R /F /X /C.

Security Assurance → Windows Security Offline Scan → Full Scan → Norton Removal Tool if conflicts.

Operating System Repair Escalation → Windows Update Repair → If unsuccessful, Full Reset.

• External Escalation → Search Microsoft site → Microsoft Q&A inquiry (include Windows Operating System version, Edge version, laptop brand/model). `

Answer 1

Hi Chris,

If this only happens on Microsoft Edge

that's an Edge problem, not Windows.

The issue should be reported using the Edge

Feedback link.

Is it Copy/Paste from the menu option not

working? I sometimes find that using CTRL+C

or CTRL+V will work when the menu doesn't.

Answer 2

Copy and paste issues in Microsoft Edge on Windows 11 can be caused by Edge itself, system instability, or security/software conflicts. From the available information, only general Edge and Windows troubleshooting steps are documented.

Follow these Edge‑focused steps first:

1. Close other tabs, extensions, and apps
   Edge may be running low on available memory or an extension may interfere.
   • Close all unnecessary tabs.
   • Close other running apps.
   • Pause any downloads.
   • Uninstall or disable extensions that are not needed.
     Then test copy/paste again in Edge.
2. Make sure Microsoft Edge is up to date
   • In Edge, select Settings and more (⋯) > Settings > About Microsoft Edge.
   • If an update is available, apply it and restart Edge.
     Test copy/paste again.
3. Restart Microsoft Edge and Windows
   • Close all Edge windows.
   • Restart the computer to clear any processes that might be blocking clipboard operations.
   • After restart, open Edge and test copy/paste.
4. Scan the device for malware
   Malicious or unwanted software can interfere with browser behavior, including clipboard access.
   • On Windows 11, run a manual scan using Windows Security as described in the "Run a scan manually" section of Stay protected with Windows Security.
   • If third‑party security software (for example, Norton or McAfee) is installed, open it and ensure it is fully updated.
   • After scans complete and any threats are resolved, restart and test Edge again.
5. Repair Microsoft Edge (Windows Settings)
   This reinstalls Edge components without removing browser data and settings.
   • Ensure Edge is closed for all users on the device.
   • Go to Start > Settings > Apps > Installed apps.
   • Find Microsoft Edge, select it, then choose Modify.
     • If Modify is not available, Edge may be managed by an organization; in that case, contact the system administrator.
   • When prompted Do you want to allow this app to make changes to your device?, select Yes.
   • Confirm the device is connected to the internet and select Repair.
   • When the repair completes, open Edge and test copy/paste.
6. If Edge update/repair fails, reinstall Edge
   If updating or repairing Edge does not succeed or the issue persists:
   • Follow the documented sequence:
     1. Run the Program Compatibility Troubleshooter:
        • Start > Settings > System > Troubleshoot > Other troubleshooters (or Update & Security > Troubleshoot > Additional troubleshooters, depending on the build).
        • Run Program Compatibility Troubleshooter and follow on‑screen instructions.
     2. Optionally clear the Edge update cache by deleting contents under C:\Users\YourUsername\AppData\Local\Microsoft\Edge\Update\.
     3. Check for Windows Updates and install all available updates.
     4. Close all Edge windows and restart Edge.
     5. If problems continue, uninstall and reinstall Edge using the latest version from the Microsoft Edge download page.
7. If Edge will not start or remains corrupted
   If Edge cannot be opened or remains non‑functional even after a Windows repair install, reinstall Edge using the standalone installer from the Microsoft Edge download page, installing it on top of the existing Edge installation.

If copy and paste still does not work in Edge after all of the above, the remaining documented escalation is a Windows in‑place repair (Reinstall from Settings > System > Recovery > Reinstall) followed by Windows Update, then retesting Edge.

---

References:

• What to do if Microsoft Edge isn't working
• Troubleshooting tips for downloading, installing, and updating Microsoft Edge
• Windows updates to support the next version of Microsoft Edge
• Microsoft Edge will not start. - Microsoft Q&A
• HOW CAN Windows 11, version 25H2 Install error - 0x800f081f BE FIXED? - Microsoft Q&A