My Microsoft store stuck on blur screen just after opening

Question

after opening the Microsoft store this windows appears and it was stuck at this screen, i have tried various methods such as clearing cache using wsreset.exe, i have also tried terminating repairing and reseting the app none of them helped/worked, date & time is already set to automatically its correct and my windows 11 25H2 is up to date,

anyone help find me the solution i was using an HP pavilion 15 gaming laptop

Answer 1

Hello Sujal Patel!

Thank you for reaching out.

From what you shared, Microsoft Store on your Windows 11 opens but remains stuck on a blank loading screen.

Here are some additional steps you can try:

1. Re‑register Microsoft Store

Press Windows + X

Select Windows Terminal (Admin) or PowerShell (Admin)

Paste this command and press Enter:

Get-AppxPackage -AllUsers Microsoft.WindowsStore | Foreach {
Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"
}
``

Restart the PC then open Microsoft Store again

Tip: You can also try temporarily setting your Region to United States and check if that helps.

2. Restart required services

Press Windows + R

Type services.msc

Make sure these are Running and Automatic:

• Microsoft Store Install Service
• Windows Update
• Background Intelligent Transfer Service (BITS)

Restart and test again.

3. If the issue continues, try reinstalling the Microsoft Store.

Open PowerShell (Run as Administrator), then run the following command:

Get-AppxPackage -Name "Microsoft.WindowsStore" | Remove-AppxPackage
``

Then reinstall it with:

Get-AppxPackage -AllUsers Microsoft.WindowsStore | Foreach {
Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"
}
``

Restart Windows.

Please let me know how it goes!

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Answer 2

Hi. I'm David, and I'm happy to help you.

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Please clarify the following:

• Do you have a third-party antivirus installed? If yes, which one?
• Do you have any VPN software installed? (Even if it's not running at the moment) If yes, which one?

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Also. What is the current "OS Build" of your Windows 11? Is it "26200.8037" or "26200.8117"?

• Press "Windows + R", type winver, and click OK.

If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

Be sure to censor your email address if it appears. The Microsoft Q&A is public.

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Looking forward to your reply.