Computer hack and email connections including internet connection issues

Question

Computer hack and email connections including internet connection issues

Chris Askren 0

My microsoft msn.com account which I've had for many years was recently hacked informing me that they had acquired all of my personal data from my computer and added extensive data to both my msn.com account and my gmail account. Currently, my msn account and other active programs having been hacked by persons unknown now have been able to designate themselves as owner's of these email accounts.

I need assistance, as loging in to use assistance requires the use of my email working to connect now currently does not recognize me as the controlling party of either of these email accounts. I really need a live customer service tech to walk me through restoring my msn.com email account since I'm unable to connect to the typing method really doesn't work.. besides microsoft has the ability access my computer with a live agent to help solve these issues. If interested in assisting, call me at [Moderator Note: Personal Info Removed] Thanks..

Chris Askren 0 Reputation points

2026-04-07T00:25:22.9166667+00:00

It appears from the lack or lack of responce from Microsoft to my request for assistance, that Microsoft simply doesn't maintain qualified personnel nor do they have adequate staff of employees to maintain the quality support nd services they once maintained. Consistantly every day of the week, every week of the month and every year going forward, quality service support to not be Microsoft quality customer service and "hands" on competent tech support to assist the many customers and clients with issues that could be solved in a short period of time now takes days if not weeks to resolve. I believe the truth perhaps somewhere in the middle is at the end of the day it's all about the money.. maintain the profits and to cap it of, most likely have laid off hundreds of personel and simply don't have the right staff at the top who continue making bad descisions and choices. Please get rid of the current individuals running Microsoft. Find good folks who are rational decision makers and common sense. No excuse but a poor excuse to have executives in charge of running a business in the ground. Perhaps "[Moderator Note: Personal Info Removed]l himself needs to get back in the game.. and get the company back on track to what it once was.. Just my observation and opinion. AI.. is a waste. Couldn't understand the problem and has no clue of the english language. Let's get back to doing the job right for your loyal customers and all the hard working "live" customer service personnel to if trained. You can't have 1 person doing their job and doing the job of 2 others and expect to have success. My only suggestion is get staff, customer service to handle the customers and you'll have success. Start getting rid of those at the top. They're draging the company down.. Otherwise, you'll continue to hurt the company.. My telephone number is in the above.. again, it's [Moderator Note: Personal Info Removed]
Hernandez Morris 0 Reputation points

2026-04-10T13:22:05.9433333+00:00

what i would consider to look into is first change your password to a strong password then 2 step auth with a phone number then look at all devices login log out of all unknow devices then look into third party connections example if you linked a account like tictok and singed in with gmail account review these links and unlink them you can find this under google account settings.
Chloe-V 7,255 Reputation points Microsoft External Staff Moderator

2026-04-12T06:42:08.2166667+00:00

Hi Hernandez Morris,

Thank you for sharing these helpful solutions and taking the time to contribute.

1 answer

Your answer

Chris Askren 0 Reputation points

2026-04-07T00:25:22.9166667+00:00

It appears from the lack or lack of responce from Microsoft to my request for assistance, that Microsoft simply doesn't maintain qualified personnel nor do they have adequate staff of employees to maintain the quality support nd services they once maintained. Consistantly every day of the week, every week of the month and every year going forward, quality service support to not be Microsoft quality customer service and "hands" on competent tech support to assist the many customers and clients with issues that could be solved in a short period of time now takes days if not weeks to resolve. I believe the truth perhaps somewhere in the middle is at the end of the day it's all about the money.. maintain the profits and to cap it of, most likely have laid off hundreds of personel and simply don't have the right staff at the top who continue making bad descisions and choices. Please get rid of the current individuals running Microsoft. Find good folks who are rational decision makers and common sense. No excuse but a poor excuse to have executives in charge of running a business in the ground. Perhaps "[Moderator Note: Personal Info Removed]l himself needs to get back in the game.. and get the company back on track to what it once was.. Just my observation and opinion. AI.. is a waste. Couldn't understand the problem and has no clue of the english language. Let's get back to doing the job right for your loyal customers and all the hard working "live" customer service personnel to if trained. You can't have 1 person doing their job and doing the job of 2 others and expect to have success. My only suggestion is get staff, customer service to handle the customers and you'll have success. Start getting rid of those at the top. They're draging the company down.. Otherwise, you'll continue to hurt the company.. My telephone number is in the above.. again, it's [Moderator Note: Personal Info Removed]
Hernandez Morris 0 Reputation points

2026-04-10T13:22:05.9433333+00:00

what i would consider to look into is first change your password to a strong password then 2 step auth with a phone number then look at all devices login log out of all unknow devices then look into third party connections example if you linked a account like tictok and singed in with gmail account review these links and unlink them you can find this under google account settings.
Chloe-V 7,255 Reputation points Microsoft External Staff Moderator

2026-04-12T06:42:08.2166667+00:00

Hi Hernandez Morris,

Thank you for sharing these helpful solutions and taking the time to contribute.

Answer 1

Hi Chris Askren,

Welcome to Microsoft Q&A forum.

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

I’m truly sorry you’re going through this. When a long‑standing MSN/Microsoft account is taken over, it can feel deeply unsettling and personal, especially when the situation spills into other accounts and daily services you rely on. Being locked out of the very steps needed to request help can add a real sense of helplessness and urgency, and it’s completely understandable if you feel overwhelmed, drained, or frustrated while trying to protect your personal information and regain control.

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, cannot directly intervene in Microsoft product features or access back-end systems. Our role here is limited to providing technical guidance on reported issues, requests, or ideas only. For this reason, we’re not able to take direct action on accounts, override verification, or perform any account changes from the forum side, even in serious cases like this.

Thank you for your understanding and I'm truly sorry for the frustration once again.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Computer hack and email connections including internet connection issues

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