Cancel my monthly charges

Question

I have a recurring monthly charge of $6.30 and I want to cancel

Answer 1

Hi, I'm John! I will help you with this.

Please sign in to your Microsoft account and review these pages:

• Services & subscriptions: https://account.microsoft.com/services see if there’s any active or new subscription

If there's nothing listed there, check order history:

• Please sign in to your Microsoft account’s billing page at https://account.microsoft.com/billing/orders
• Adjust the date range to include the purchase date.
• Then click “Show details” under each order to see what the charge is for.
• If it doesn’t look familiar, click “Order help” and then select “How to investigate a billing charge.” Follow the prompts to investigate the billing charges and find out more about them.

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If you don’t see anything unusual, to help narrow down the issue:

1. How did you get notified about the charge? (bank alert, email, etc.)
2. What exactly does the charge description say in your statement?
3. Do you have another Microsoft account (work, old email, family member) where your card might be added?

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

To stop the recurring monthly charge, cancel or turn off recurring billing for the Microsoft subscription associated with that charge.

Follow these steps:

1. Go to the Services & subscriptions page and sign in with the Microsoft account that is being charged: https://account.microsoft.com/services
2. Under Services & subscriptions, find the subscription that matches the $6.30 monthly charge.
3. Select Manage next to that subscription.
4. Do one of the following (depending on what is shown):
   • To stop future charges but keep using it until it expires, select Turn off recurring billing and confirm.
   • To cancel the subscription, select Cancel subscription and follow the prompts (you may be asked whether to cancel now or at the next renewal date).

If the subscription was purchased through a third-party (for example, Apple App Store, Google Play, or a retail partner) and the Manage page indicates this, contact that third party to cancel or stop recurring billing.

If the charge does not appear under any Microsoft account that can be signed in to, follow the guidance to investigate billing charges and, if needed, contact Microsoft Support or the bank/financial institution to dispute the charge.

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References:

• Turn recurring billing on or off for a Microsoft subscription
• Change your Microsoft subscription payment method and options
• Renew or cancel your Microsoft 365 for business subscription
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• Cancel my Microsoft monthly subscription - Microsoft Q&A
• cancel subscription - Microsoft Q&A
• How to unsubscribe microsoft 365 account? - Microsoft Q&A
• Request refund - Microsoft Q&A
• Changes to Microsoft 365 email features and storage