Outlook Inbox not getting updated

Question

My outlook email inbox is not getting updated since 3 days.

Answer 1

Carry out these checks and fixes in Outlook.com and Outlook on the web:

1. Check filters
   • In the Inbox, select Filter above the message list.
   • Change it to All so no messages are hidden by filters like Unread, Flagged, or a date range.
   • On mobile apps or a mobile browser, clear any filter shown above the message list.
2. Check rules and Sweep
   • Go to Rules settings and review Inbox and Sweep rules.
   • Disable or delete any rule that moves or deletes messages unexpectedly.
3. Check the Archive folder
   • Open the Archive folder and look for the missing messages.
   • To move a message back, select it and choose Move to > Inbox (or on mobile: … > Move to folder > Inbox).
4. Check recent sign-in activity
   • If there is any chance the account was accessed by someone else, go to the Recent activity page and review sign-ins for the last 30 days.
   • Follow the guidance in What is the Recent activity page? if suspicious activity is found.
5. If messages are still missing or Inbox still does not update
   • Use Outlook.com’s built-in Help: select Help on the menu bar, describe the problem, then at the bottom choose Still need help? and select Yes to contact support.
   • If sign-in is not possible, use the dedicated help link for Outlook.com sign-in issues.

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References:

• Email is missing from your Outlook.com inbox