Connect my account to Entra ID

Question

Hi I am trying to get access to extra ID but I am having a hard time getting the Microsoft authentication app. When I open Entra ID it prompts me to put in a code from the Microsoft App but my strategicalliance email is not connected.

Answer 1

Hi @Jaylen Watson

Regarding your issue, may I kindly ask if you have other admin with at least authentication administrator role in your organization? If yes, you can ask them to either unblock your account or reset your multi-factor authentication (MFA) for you.    

They can follow these steps:   

1. Sign in to the entra.microsoft.com as at least Authentication Administrator.   
2. Select User -> All user.   Select the user (your account) to act on and select Authentication methods. then select Require re-register of multi-factor authentication.    

• Require re-register MFA: This disables all previous authentication methods. You'll then be prompted to configure a new MFA authentication method the next time you try to sign in, so you can set up from the start and add a new authenticator app.   

 

For more details, please refer to: Manage user authentication methods for Microsoft Entra multifactor authentication. 

Note: Once re-registration is triggered, all your existing MFA methods such as phone numbers, Authenticator app, or other verification options will be removed. You will need to set up new MFA methods during your next login. Please ensure you have access to a valid phone number or the Microsoft Authenticator app before attempting to sign in again. 

Hopefully it will help work with your issue and if you have any other questions or need further assistance, feel free to ask.   

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Answer 2

The Entra ID sign-in prompt for a Microsoft Authenticator code means multifactor authentication (MFA) is already required on the account, but the Authenticator app isn’t set up or can’t be used with the current email/identity.

Because access to Entra ID and MFA settings is controlled by the tenant, the only supported way to fix this is through the tenant administrator or Microsoft support, depending on the type of account:

1. If this is a work/school (business) account
   • Contact the organization’s Microsoft 365/Entra ID administrator and explain:
     • The account signs in with the “strategicalliance” email.
     • Entra ID is prompting for Microsoft Authenticator verification.
     • The Authenticator app is not configured or accessible for this account.
   • Ask the admin to:
     1. Sign in to the Microsoft Entra admin center (https://entra.microsoft.com).
     2. Go to Entra ID → Users → [your user] → Authentication methods.
     3. Use Require re-register multifactor authentication (or equivalent reset option) so MFA methods can be set up again.
   • After the reset, sign in again and follow the new MFA setup prompts to connect the account to Microsoft Authenticator.
2. If this is a personal Microsoft account but used with a business tenant
   • If there is an admin for the tenant, the same steps above apply: the admin must reset MFA for the user.
   • If the “strategicalliance” account is the only admin and can’t pass MFA, Microsoft’s Data Protection team must reset access. This is done by opening a support case via Microsoft’s customer service phone numbers and asking specifically for a tenant admin MFA reset (as described in the referenced guidance below).
3. If there is no alternative sign-in method
   • If no SMS, backup email, or other MFA method is available and the Authenticator app is the only configured method, self-service recovery is not possible.
   • In that case, the tenant admin (or Microsoft Data Protection team if the locked-out user is the only admin) must perform the MFA reset.

Until an admin resets MFA or support intervenes, Entra ID will continue to require the Authenticator code and won’t allow the account to proceed or “connect” in the app.

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References:

• Problems signing in to a Microsoft application
• Microsoft Entra ID Guide for independent software developers
• Microsoft authenticator sending me into a spiral - Microsoft Q&A
• Requesting a Tenant Admin MFA Reset - Microsoft Q&A