To recover a deleted folder and its emails in Outlook/Outlook.com, try these steps in order:
- Check the Deleted Items folder
- In the left pane, select Deleted Items.
- Look for the deleted folder.
- If found, drag the folder back to your Inbox or any other folder location.
- This restores the folder together with all messages inside it.
Note: A folder can only be recovered this way if it is still in Deleted Items. A folder that has been permanently deleted cannot be recovered as a folder.
- If the folder is not in Deleted Items, try recovering the messages
Even if the folder itself is gone, the messages may still be recoverable: Outlook on the web / Outlook.com
- In the left pane, select Deleted Items.
- At the top of the message list, select Recover items deleted from this folder.
- In the Recoverable Items list, select the messages that were in the deleted folder.
- Use Ctrl+Click to select individual messages, or Shift+Click to select a range.
- Select Restore.
- The items will be restored to their original folders when possible. If the original folder no longer exists, messages go to Inbox.
New Outlook for Windows (if using it):
- Select the Deleted Items folder.
- Select Recover items deleted from this folder.
- Select the items to recover and choose Restore on the Home ribbon.
- If you use classic Outlook on a PC
- Go to your email folder list and select Deleted Items.
- On the Home tab, select Recover Deleted Items From Server.
- Select the items to recover, choose Restore Selected Items, then OK.
- The recovered messages will return to their original folders when possible.
If the folder was permanently deleted and the messages do not appear in Recoverable Items, they have likely been permanently removed and cannot be restored.
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