Como desbloquear mi usuario para Azure

Question

Necesito de ayuda para poder desbloquear mi usuario de Azure para avanzar en mi curso de AZ-104 impartido por la institución de NETEC, a continuación comparto el error marcado

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: d40d2753-99da-487c-a285-abe669e50b00 Correlation ID: 019d65cf-4d40-752c-867b-9d49287448fe Timestamp: 2026-04-07 02:39:34Z

Answer 1

The error AADSTS5000225 indicates that the Microsoft Entra tenant associated with the account is blocked due to inactivity, not that the individual user account is locked.

To regain access, the tenant must be reactivated. The available actions depend on whether the tenant has been inactive (and blocked) for less than or more than 20 days:

1. If the tenant has been blocked for less than 20 days
   • A tenant administrator must contact Microsoft support and request reactivation of the tenant.
   • Use the global support phone numbers listed in the documentation to open a support case and provide the tenant details (tenant ID, domain name, and the error AADSTS5000225).
   • Do not submit multiple support requests for the same issue; wait for the response and decision on the case.
2. If the tenant has been blocked for more than 20 days
   • After 20 days in the inactive/blocked state, the tenant is deleted and cannot be recovered.
   • In this case, a new tenant must be created (for example, by signing up again) to continue working in Azure for the AZ-104 course.

Additional practical options shown in similar cases:

• Try signing in directly to the tenant in Azure portal using the tenant ID or tenant name in the URL, for example:
  • https://portal.azure.com/<TenantId>
  • https://portal.azure.com/<yourTenantName>.onmicrosoft.com This sometimes helps confirm which tenant is blocked and from there a support request can be initiated.
• If the account was created as a free Azure subscription and is still within the allowed period, going again to the Azure signup page and following the flow to continue or upgrade the existing free account has resolved the issue for some users.

If the tenant is already past the 20‑day deletion window, the only path forward is to work with a new tenant for the training.

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References:

• Tenant inaccessible due to inactivity
• 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity - Microsoft Q&A
• Error message: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A