Artifact Signing identity validation failed

Question

I went through the verification steps for certification signing for my LLC, including taking a photo of the driver license, selfie, it was successful but Artifact Signing identity validation still failed with no explanation of why.

Please help.

Answer 1

For Artifact Signing, an identity validation can fail even if the selfie and ID capture step appears successful. The documented reasons and next actions are:

1. Missed or failed email verification
   • A verification link is sent to the primary email entered in the identity validation request.
   • The link expires after 7 days.
   • If the email verification fails or the link expires, the identity validation fails and you must create a new identity validation request; the link cannot be resent for the same request.
2. Microsoft could not validate the organization with the provided information
   • If validation fails for reasons other than a missed email link, it means the validation team could not make a determination based on the data and documents submitted.
   • Even if additional documentation was requested and uploaded, if the information still cannot be validated, onboarding to Artifact Signing is not possible for that request.
   • If all three documentation attempts have been used, the process cannot proceed further.
3. Recommended actions after failure
   • Check the Identity validations blade in the Artifact Signing account in the Azure portal to confirm the status and whether it shows Failed or Action Required.
   • If the failure is due to email verification ("Failed" and you never completed the email link), create a new identity validation request and ensure:
     • The primary email is an individual mailbox (not a distribution list).
     • The mailbox can receive emails with links from external senders.
   • If the failure is not due to email verification and you have already exhausted documentation attempts, the guidance is to delete the Artifact Signing account so that billing does not continue for unused resources.
   • For further clarification on why the organization validation failed or what documentation might help, open a case via Azure Support or post on Microsoft Q&A using the artifact-signing tag.
4. If identity validation is expired instead of failed
   • If the issue is that the validation expired (rather than failed), certificate renewal stops and signing associated with those certificate profiles stops.
   • In that case, create a new identity validation and then associate it with certificate profiles as described in the quickstart and renewal guidance.

Because the portal does not always surface a detailed failure reason, the only supported ways to get more specifics are Azure Support or Microsoft Q&A, and in many cases the resolution is to submit a new identity validation with corrected or updated information.

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References:

• Artifact Signing FAQ
• Quickstart: Set up Artifact Signing
• Renew or delete Artifact Signing Identity Validations