subscription cancellation

Question

I would like to cancel my subscription for Microsoft 365. My work has installed the program to my computer desktop. How do I cancel my subscription to Microsoft 365?

Answer 1

To cancel a personal/home Microsoft 365 subscription (separate from what work installed), cancel it from the Microsoft account that is being billed.

1. Go to https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account that was used to buy the subscription.
2. Under Services & subscriptions, find the Microsoft 365 subscription to cancel.
3. Select Manage.
   • If instead of Manage there is Turn on recurring billing, the subscription is already set to expire on the date shown and will not renew; no further action is needed.
4. On the next page, select Cancel or Cancel subscription (it might appear as Upgrade or Cancel).
5. Follow the on-screen steps and confirm cancellation.

After cancellation:

• The subscription remains usable until the end of the current billing period.
• For Microsoft 365 Basic, Personal, Family, or Premium, storage reverts to 5 GB of cloud storage (shared by OneDrive and Outlook.com attachments) and 15 GB of Outlook.com mailbox storage. If usage is above the free allowance, new OneDrive uploads/syncs and Outlook.com send/receive will stop, and OneDrive content may later be deleted if over quota.

If the subscription was purchased through a third party (for example, an app store or retailer), cancellation must be done through that provider’s billing/support channel as described in the documentation.

The Microsoft 365 apps that work installed on the desktop will continue to function under the work (organization) license; canceling the personal subscription only affects the personal account’s subscription and storage.

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References:

• Cancel a Microsoft 365 subscription
• How to get a refund on a Microsoft subscription
• Cancel your subscription in the Microsoft 365 admin center
• How to unsubscribe microsoft 365 account? - Microsoft Q&A
• cancel subscription - Microsoft Q&A
• Cancellation - Microsoft Q&A
• Request refund - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A