Is Copilot down?

Question

Page show the following message:

We are sorry, something went wrong.

Please try refreshing the page in a few minutes. If the problem persists, please visit status.cloud.microsoft for updates regarding known issues.

Ref A: 994211874423476F9F44A6F163563211 Ref B: SG2EDGE3719 Ref C: 2026-04-07T07:19:13Z

Answer 1

The error message indicates a generic Copilot service or connectivity problem. To determine whether Copilot is down or if it is a local issue, follow these steps:

1. Confirm account and platform requirements
   • Ensure the signed-in account, region, and platform meet Copilot requirements. If these conditions are not met, the Copilot icon can be hidden or Copilot Chat may fail to load.
2. Check internet connectivity
   • Verify the device has an active, stable internet connection. If offline, Copilot panes typically show a “No internet” or similar splash and recover automatically when connectivity is restored.
3. Test the Copilot service endpoint
   • For Copilot in Edge, open a new browser tab and go directly to the Copilot Chat service endpoint used by the profile (for example, https://edgeservices.bing.com/edgesvc/shell for consumer accounts). If the page does not load, a network or firewall rule may be blocking access.
4. Check for service outage
   • If the endpoint is reachable but Copilot still shows the “something went wrong” message after several retries, the Copilot service might be experiencing an outage. In that case, wait and monitor the Microsoft 365 service health page for outage reports, then try again later.

If the issue persists after connectivity and endpoint checks, and no outage is reported, escalate through the appropriate support channel for further investigation.

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References:

• Troubleshoot Copilot Chat loading problems in the Microsoft Edge sidebar