I already have a trial of github enterpise and I am unable to redeem the github enterprise, I tried it and now it is saying it is redeemed

Question

I took out a github enterprise monthly trial and now it is nearing the end I have gone to redeem my 12 months github enterprise. I clicked on the redeem and it took me to create a new enterprise account which is not what I want to do, I need to apply it to my trial before it expires.

Since not continuing when I look at the benefit for the github enterprise it is saying it is redeemed

Answer 1

Hi @James Clarkson,

Welcome to Microsoft Q&A Platform.

It looks like you’ve already redeemed your 12-month GitHub Enterprise benefit, but it auto-tied that license to a “new” org instead of your existing trial account. Here’s what you can try:

Retrieve your activation code

• Go to Partner Center (or Visual Studio Benefits portal) where you redeemed the offer.
• You should see a “View activation code” or “Get code” button under your GitHub Enterprise benefit. Copy that code.

Apply it to your existing GitHub Enterprise trial org

• Sign in to github.com with the org owner account for your trial.
• In the upper-right corner, click your profile → “Your organizations.”
• Select the trial org, then go to Settings → Billing → “Enterprise Cloud” → “Add seats” or “Redeem code.”
• Paste your 12-month activation code and confirm. This should upgrade your trial rather than creating a new org.

Troubleshoot the “Create new org” redirect

• If “Redeem code” only shows a “Create a new org” flow, try Clearing cookies or using an Incognito/private window • Logging out and back in • Visiting https://github.com/organizations/enterprise/redeem directly

If you still can’t apply it to your existing org

• Your activation code may have been consumed without assignment.
• Open a support case with GitHub: https://support.github.com/contact/account Reference that you redeemed the VS subscriber GitHub Enterprise benefit and need it moved to [your trial-org name].Or reach out to your Microsoft Engagement Manager / Global MAICPP admin to have the benefit re-issued.

Hope that helps you get your entitlement applied to the right org before your trial ends!

Reference docs:

Benefits: Visual Studio GitHub Enterprise Cloud Subscription https://supportabilityhub.microsoft.com/solutions/apollosolutions/5de68a93-0fc8-043d-a447-6f04bb27c02d/apollo-benefits_visual_studio_github_enterprise_cloud_subscription GitHub support for account issues https://support.github.com/contact/account

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