Refund for subscription

Question

I want a refund for the Microsoft 265 Personal subscription. Evidently this was charged to a debit card last year ($159AUD) and charged again a few days ago. I never ordered this subscription- never use any of the products. I want a refund for this year's subscription. I have cancelled it, and launched a dispute with my bank.

Please advise how you I can get this refund from Microsoft

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, if you are sure no-one else has access to your banking details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

To request a refund for the Microsoft 365 Personal subscription after cancelling it, follow these steps based on the official guidance:

1. Confirm the subscription is cancelled
   • Go to https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account that was charged.
   • Verify that Microsoft 365 Personal shows as Cancelled or with an end date and that Turn on recurring billing is shown instead of Manage.
2. Check refund eligibility
   • For Microsoft 365 subscriptions purchased from Microsoft, refund eligibility is determined after cancellation. Not all cancellations result in a refund.
   • If the subscription was purchased via the Apple App Store or Google Play on iOS, the refund must be requested from Apple or Google, not Microsoft:
     • For Apple App Store purchases, request a refund from Apple support.
     • For Google Play purchases, see Learn about Google Play refund policies.
3. If purchased directly from Microsoft
   • After cancelling, use the Microsoft self-help refund tool for Microsoft 365 to be guided through the refund process: Get help refunding your Microsoft 365 subscription.
   • If in Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland, Portugal, or Turkey, cancellation may entitle to a prorated refund depending on local rules. See Countries with prorated refunds for Microsoft subscriptions.
4. If the charge is unrecognized or appears fraudulent
   • Investigate the charge via the Manage your payments page of the Microsoft account dashboard, following the steps in How to investigate a billing charge from Microsoft.
   • Since a dispute has already been launched with the bank, continue working with the bank if the charge is confirmed as unauthorized.
5. If still needing assistance
   • If the self-help refund flow does not resolve the issue, contact Microsoft Support (Billing) from the official support site and choose a billing/subscription category to reach a support agent, who can review the specific subscription and charges.

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References:

• How to get a refund on a Microsoft subscription
• Unable to cancel your Microsoft subscription
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Request refund - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A