Account delete accidentally

Question

I accidentally managed to delete my sons account as the profile kept reflecting mine and his details appearing in there. This blurred my thinking and I deleted the account. Now the issue I face is.

1. I tried to create a new one, post 60 days. But MS still keep saying that the account exists.
2. When I try to reset password for it, it is not to be found.

I am lost with options or guidelines on what needs to be done to recover it/

If anyone has faced a similar issue the your guidance on next approach would be highly appreciated.

Answer 1

Hello.

if it has been more than 60 days unfortunately it’s deleted permanently.

Microsoft doesn’t allow reusing closed email addresses, hence if you want to recreate it it will let you know it has existed.

Sorry at this point there’s no recovery path.

Answer 2

For a deleted Microsoft/Outlook.com account there are only a few supported possibilities, depending on timing and sign‑in activity.

1. If the account was closed (not yet permanently deleted)

• When a Microsoft account is closed, there is a 30‑day or 60‑day grace period during which it can be reopened.
• During this period, the correct way to restore it is:
  1. Go to https://account.microsoft.com.
  2. Sign in with the deleted account’s email address.
  3. Complete the security code verification.
  4. After entering the code, the account is reopened and previous subscriptions, profiles, and content become available again.
• If this path works, the account is not yet permanently deleted, and no new account can be created with that same address.

2. If the 30/60‑day grace period has passed

• After the grace period, the Microsoft account is permanently deleted and cannot be reopened.
• If the account has not been signed into for more than two years, it may also have been automatically deleted and cannot be restored.
• In these cases, support cannot recover the account or its email, and the address cannot be reused to create a new Microsoft account.

3. When “account exists” but password reset fails This usually means:

• The address is still recognized as an existing Microsoft account (for example, in the closure grace period or in a locked state), so creating a new account with the same address is blocked.
• However, if password reset flows report that the account cannot be found, and sign‑in at https://account.microsoft.com does not allow reopening, then the account is effectively not recoverable through self‑service.

4. Next steps

• Try signing in directly at https://account.microsoft.com with the child’s email to see if the “reopen your account” flow appears and complete the security code step if offered.
• If no reopen option appears and password reset and account recovery paths fail, the account is considered permanently deleted or unrecoverable. In that case, a new Microsoft account must be created with a different email address.

There is no supported method for Microsoft support agents to bypass these flows, send manual reset links, or restore an account that is outside the grace period or has been automatically deleted.

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References:

• Reopen your Microsoft account
• Account recovery unsuccessful
• Help with the Microsoft account recovery form
• How to recover a hacked or compromised Microsoft account
• Attempting to access old email - Microsoft Q&A