UNABLE TO OGIN TO AZURE PORTAL:Sign-in failed Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLife

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UNABLE TO OGIN TO AZURE PORTAL:Sign-in failed Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLife

study free 0

I started a course on Entra.On reaching the labs section I was prompted to sign up for azure inorder to access the Entra service. After successful card verification I got this error: Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

I want to use free credits not as pay as you go

VEMULA SRISAI 11,550 Reputation points Microsoft External Staff Moderator

2026-04-07T16:59:39.3166667+00:00

Hello study free,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
study free 0 Reputation points

2026-04-07T16:59:52.0033333+00:00

Please note I cant cancel my card because I cant login to the portal and also I cant raise ticket to support because I cant login
Aesseus 0 Reputation points

2026-04-08T07:26:59.0066667+00:00

Hello! I'm also on the same boat, I didn't know I had any services paid for using my main email and I've also been deleted / locked when I didn't want to be. Same error message essentially. How can I start the process of being re-instated please?
This is my main email and don't want this email black listed from Azure.
study free 0 Reputation points

2026-04-09T07:22:35.0666667+00:00

Any feedback on this inquiry?
study free 0 Reputation points

2026-04-09T08:08:43.38+00:00

Am now able to login here https://entra.microsoft.com/#home but still not able to login here https://portal.azure.com/

1 answer

Your answer

VEMULA SRISAI 11,550 Reputation points Microsoft External Staff Moderator

2026-04-07T16:59:39.3166667+00:00

Hello study free,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
study free 0 Reputation points

2026-04-07T16:59:52.0033333+00:00

Please note I cant cancel my card because I cant login to the portal and also I cant raise ticket to support because I cant login
Aesseus 0 Reputation points

2026-04-08T07:26:59.0066667+00:00

Hello! I'm also on the same boat, I didn't know I had any services paid for using my main email and I've also been deleted / locked when I didn't want to be. Same error message essentially. How can I start the process of being re-instated please?
This is my main email and don't want this email black listed from Azure.
study free 0 Reputation points

2026-04-09T07:22:35.0666667+00:00

Any feedback on this inquiry?
study free 0 Reputation points

2026-04-09T08:08:43.38+00:00

Am now able to login here https://entra.microsoft.com/#home but still not able to login here https://portal.azure.com/

Answer 1

VEMULA SRISAI 11,550 Microsoft External Staff Moderator

Hello study free,

I have contacted the engineering team, and they have reactivated your tenant from the backend and removed the block. You should now be able to access the Azure Portal without any issues. Please try logging in and let me know if you experience any problems.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Thanks

Thanmayi Godithi 9,045 Reputation points Microsoft External Staff Moderator

2026-04-15T04:14:54.2866667+00:00

Hi study free ,

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Thanks

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UNABLE TO OGIN TO AZURE PORTAL:Sign-in failed Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLife

1 answer

Your answer