My main gmail account can't log into Microsoft store, but my other gmail can.

Question

I am so confused because I don't understand why I can't log into Microsoft Store App without it saying "We discovered something wrong. Please try again later." But I can log into the Microsoft Store Browser perfectly fine.

When I tried to log in with my other account it worked perfectly fine. I got help from microsoft

customer service and it redownloaded windows 11, updated it and restarted my pc. The guy who helped me said this would fix the problem, but it didn't do anything. Please if there is someone with the same problem or if someone knows how to fix this please help me.

Answer 1

Hello Jonas Lintho,

Welcome to Microsoft Q&A forum.

Based on what you've described, the issue seems to be exclusive to one account, which could be an issue from the account token broker. Before we proceed, may I know if the issue with this account happens with any other Microsoft Apps? Please check and let me know.

In the meantime, please try and follow this quick fix:

• Type "Credentials Manager" and press Enter.
• Select "Windows Credentials"
• Remove all entries related to the Microsoft Store and the affected account.
• Restart your computer.

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Answer 2

For this scenario, the issue is specific to one Microsoft account sign‑in, not to the Store app or Windows itself, since another account works.

Use these steps focused on the problematic account:

1. Run the Microsoft account sign‑in helper
   • Go to the Microsoft account Sign‑in Helper tool: https://go.microsoft.com/fwlink/?linkid=2214157
   • Follow the prompts for “I can’t sign in” with the affected Gmail‑based Microsoft account.
   • If an error such as Error 400 is reported, follow the specific guidance in the linked article for that error.
2. Check for general Microsoft account sign‑in problems
   • If the account has other sign‑in issues (for example in a browser or other Microsoft apps), use the guidance under “Additional help for Microsoft account sign-in issues,” including:
     • Reviewing any error 400 guidance if shown.
     • Using the account recovery form if sign‑in is blocked more broadly.

If the account itself cannot be fixed or recovered through the automated tools, the Store will continue to fail for that account while still working for others.

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References:

• I can't sign in to my Microsoft account
• Microsoft Store doesn't open