MS Print to PDF not working after the update -KB5078752 Server 2019

Question

Did MS released any hotfix for this ?

Answer 1

Hello,

I've had the same issue.

This post here fixed it for me: https://www.reddit.com/r/WindowsServer/comments/1mvlbiz/comment/nc729wn/

download psexec.exe (https://learn.microsoft.com/en-us/sysinternals/downloads/psexec)

start command prompt

start psexec with commandline: psexec.exe -sid c:\windows\regedit.exe (this will start regedit under SYSTEM)

select HKLM

choose load hive

navigate to c:\windows\system32\config and select DRIVERS

Give it the name DRIVERS navigate to HKEY_LOCAL_MACHINE\DRIVERS\DriverDatabase\DriverInfFiles\ntprint.inf

There should be a multi regsz key with the values: ntprint.inf_x86_0a3468baaae9fedd ntprint.inf_amd64_0a3468baaae9fedd

i my case only the x86 entry was there

After adding the amd64 one and restarting the printspooler it seems to work again.

Hope this helps

Answer 2

Hello Sarath Admin,

Based on your case, the update KB5078752 for Windows Server 2019 introduced a regression that breaks the built‑in Microsoft Print to PDF virtual printer. At this point, Microsoft has not released a standalone hotfix specifically for this issue. The official guidance is to expect the fix in an upcoming cumulative update, as Microsoft typically rolls these corrections into the next Patch Tuesday release rather than issuing an out‑of‑band patch for a single feature.

In the meantime, the supported workaround is to reinstall the Print to PDF feature. You can do this by disabling and re‑enabling it through Windows Features or via PowerShell. For example, run the following commands in an elevated PowerShell session:

Disable-WindowsOptionalFeature -Online -FeatureName Printing-PrintToPDFServices-Features

Enable-WindowsOptionalFeature -Online -FeatureName Printing-PrintToPDFServices-Features

After a reboot, the virtual printer should be re‑registered. If the issue persists, the only reliable interim solution is to use a third‑party PDF printer driver until Microsoft publishes the cumulative update that resolves the regression.

I recommend monitoring the official Windows Server 2019 update release notes closely. Microsoft has acknowledged similar Print to PDF failures in past builds, and the resolution was delivered in the next servicing cycle.

I hope you've found something useful here. If it helps you get more insight into the issue, it's appreciated to accept the answer. Should you have more questions, feel free to leave a message. Have a nice day!

Domic Vo.

Answer 3

A similar Microsoft Print to PDF issue is documented for Windows 11 24H2 after installing KB5055627 and related updates. In that case, Microsoft confirms it as a known issue and states that it is fixed in cumulative update KB5060829.

For the documented scenario, the guidance is:

1. Try re‑enabling the Microsoft Print to PDF optional feature:
   • Press Windows + R, type optional features, and in Windows Features enable Microsoft Print to PDF; or
   • Run PowerShell as Administrator and execute:

          Disable-WindowsOptionalFeature -Online -FeatureName Printing-PrintToPDFServices-Features
          Enable-WindowsOptionalFeature  -Online -FeatureName Printing-PrintToPDFServices-Features
     

     Note: the final command might still show error 0x800f0922 on affected builds.
2. Apply the cumulative update that contains the fix. For the documented Windows 11 issue, Microsoft states that it is resolved in KB5060829.

The provided context does not list a specific hotfix for Windows Server 2019 KB5078752, but it shows that when a similar Print to PDF regression occurred, Microsoft addressed it via a later cumulative update rather than a separate hotfix. The recommended approach is therefore to install the latest cumulative update that supersedes KB5078752 on Server 2019 and re‑enable the Microsoft Print to PDF feature as above.

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References:

• April 25, 2025—KB5055627(OS Build 26100.3915) Preview
• May 13, 2025—KB5058411 (OS Build 26100.4061)
• May 28, 2025—KB5058499 (OS Build 26100.4202) Preview
• June 10, 2025—KB5060842 (OS Build 26100.4349)