I bought Microsoft 365 on my phone but I can’t install the apps so I can use them. I have been trying for a month. I need help.

Question

I purchased Microsoft 365 and I don’t know how to install it so I can see the apps.

Answer 1

Hello wanada tatum-chappell,

I see that you need help with Microsoft 365 Installation. I truly understand how you feel. Let me assist you go through this situation.

How to install Microsoft 365 apps on Android (after purchase)

Step 1 – Install the Microsoft 365 app (this is required)

On Android, Microsoft 365 does not install automatically after you pay.

1. Open the Google Play Store
2. Search for Microsoft 365 (Office) (The app combines Word, Excel, PowerPoint)
3. Select Install
4. Open the app after installation

If you want separate apps instead: Install Word, Excel, and PowerPoint individually from the Play Store. For more information, please check here: https://support.microsoft.com/en-us/office/install-and-set-up-the-microsoft-365-copilot-app-on-an-android-cafe9d6f-8b0c-4b03-b20a-12438a82a22d

Step 2 – Sign in with the exact account you used to buy Microsoft 365

This step is critical.

1. Open the Microsoft 365 app
2. Select Sign in
3. Sign in with the same email address you used when you purchased the subscription on your phone
4. Do not create a new account
5. Do not sign in with a different email

Once signed in, the apps unlock automatically if the subscription is detected

Step 3 – Check that your subscription is active

Inside the app:

1. Select your profile icon
2. Open Settings
3. Look for Microsoft 365 Subscription
4. It should show Microsoft 365 Personal or Family

If it says Free, the wrong account is signed in.

If the apps are installed but still locked, please try this:

1. Uninstall Microsoft 365 / Word / Excel / PowerPoint
2. Restart your phone
3. Reinstall the apps from Google Play
4. Open Microsoft 365
5. Sign in with the purchase account

 I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

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Answer 2

Follow these steps on the Android phone to get and use the Microsoft 365 apps that were purchased:

1. Open the Google Play Store on the phone.
2. In the search box, type the name of the app that needs to be installed, for example:
   • “Microsoft Word”
   • “Microsoft Excel”
   • “Microsoft PowerPoint”
   • “Microsoft Outlook”
   • Or “Microsoft 365 (Office)”
3. Select the Microsoft app from the results and tap Install.
4. After installation, open the app and choose Sign in.
5. Sign in with the same Microsoft account that was used to buy the Microsoft 365 subscription on the phone.
6. Repeat steps 2–5 for each Microsoft 365 app that is needed.

If email also needs to be set up (for example in Outlook), follow the device-specific guidance in Set up Office apps and email on Android from the article linked below.

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References:

• Troubleshoot installing Office
• Download, install, or reinstall Microsoft 365 or Office 2024 on a PC or Mac
• Why do I need an account to sign in to Microsoft 365 or Office?