The outlook account of my son has been hacked. The hacker has enabled 2FA so I cannot recover

Question

The account of my son has been hacked: ******@outlook.fr
Then the hacker enables 2FA so that recovery is not possible.
As I am using Microsoft Family I thought I could block the account or delete email, which is not possible, either

How can I get the email address be blocked or deleted ?

Thanks

Answer 1

Hey there! Nice to meet you!

I'm sorry you and your son are experiencing this.

Since the security info has been replaced and the 2FA has been enabled by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

However, I would recommend reaching out to Microsoft Support immediately as they can possibly "Suspend" the account permanently once they have confirmed that the account can no longer be recovered in order to prevent the hacker from using it:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Microsoft 365 sign-in problem" > Click "Get Help" > Scroll down and select the option "Sign in to contact Support" > Microsoft 365 and Office > Billing and Account Profile Questions > Confirm > then select "Chat with a support agent in your web browser"

Thank you for your understanding.

Best regards,

Darhyl